Senior Manager, Growth Marketing in Toronto

If you’re looking for a position within an established, well-respected company that still allows you to be entrepreneurial, this is it! The Vice President, Growth Marketing role is focused on driving revenue growth for Chase Payment Solutions Canada through our digital presence. This is a highly visible and collaborative role at the heart of the Marketing organization. The ideal candidate will be an experienced web marketer who is strategic, curious and analytical.

As Vice President, Growth Marketing within the Global Small Business organization, you will be responsible for driving growth through Chase Canada’s website. You will lead the strategy and execution of website enhancements, content strategies, UX improvements, SEO/GEO optimizations, and marketing automation initiatives that accelerate pipeline growth and deliver measurable ROI.

The Global Small Business Organization – a division of Merchant Services -- is an innovative leader in serving Small Business clients through banking, payments and lending products and services. We take a client first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses.

Globally, JPMorgan Chase holds the #1 position in payments market share -- both in number of transactions and volume -- processing over $2 trillion in annual global merchant transactions. Chase has operated in Canada for 20+ years and serves 110,000+ Canadian businesses ranging from small businesses to large enterprises.

Job responsibilities

• Grow awareness, consideration and acquisition by:
• Work closely with our agency to identify SEO/GEO opportunities and with various internal and external stakeholders to develop and refresh on-page and long-form content that not only drives traffic, but also elevates the Chase brand.
• Collaborate as a subject matter expert and partner on digital campaign initiatives, helping to optimize conversion and cost of acquisition (CAC) across the journey and ensuring appropriate setup across the martech stack.
• Own and optimize the web funnel through growth marketing tactics by:
• Track and analyze channel performance with partnership from Marketing Analytics.
• Stay abreast of internal stakeholder feedback, industry trends and market dynamics that may impact performance or create opportunities.
• Develop strategies and experiments to optimize UX and web performance, then working with various stakeholders to execute on these strategies and measure performance.
• Manage web projects end to end including:
• Product, brand and messaging updates and enhancements (working closely with Product Marketing and other subject matter experts).
• Growth hacking and website performance optimization.
• Marketing tech stack management (working closely with various stakeholders, such as CRM and web dev teams).
• Stakeholder outreach and communication.
• Ensure adherence to legal, regulatory and brand requirements such as Accessible Canada Act (ACA) and Canada anti-spam legislation (CASL).

Required qualifications, capabilities and skills:

• 7+ years of experience owning B2B website strategy.
• Solid understanding of SEO/GEO and experience with long-form content development and scaling content strategies across website, owned and earned, social, and affiliate channels to drive traffic and domain authority.
• Highly strategic and analytical with proven ability to turn complex data into understandable insights and strategies.
• Experience managing website related martech integrations and working with B2B marketing technologies such as CMS platforms (e.g., Adobe Experience Manager), CRMs (e.g., Marketo, Salesforce), web analytics tools and methodologies (e.g., Adobe Analytics, tagging, scripting), and project workflows (e.g., Workfront, Jira).
• Incredibly organized, detail-oriented, and comfortable with managing multiple complex, cross-functional initiatives in a matrixed organization.
• Excellent written and verbal communication skills, with ability to clearly and succinctly articulate complex information to a broad audience and a track record of influencing across stakeholder groups.
• Ability to develop strong cross-functional partnerships through collaboration, including with downstream resources, peers and executives.
• Knowledgeable in regional compliance, including CASL, WCAG, and Quebec language laws.

Preferred qualifications, capabilities and skills:

• Background in payments and financial services.
• Experience marketing to businesses of all sizes – SMBs, Mid Market and Large Enterprise.

About Us: JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

About the Team: J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.