At a Glance
- Tasks: Provide top-notch customer service and regulatory info to help Ontarians navigate inquiries.
- Company: Join FSRA, a dynamic organization dedicated to serving the public.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Perfect for those passionate about public service and regulatory affairs.
- Why this job: Make a real difference by helping people understand regulations and policies.
- Qualifications: Bilingual skills and customer service experience are a must!
The predicted salary is between 63000 - 77000 $ per year.
FSRA seeks a Bilingual Regulatory Inquiry Officer skilled in public service communication and research. Serve Ontarians through phone, email, mail, and in-person inquiries. As part of FSRA’s public affairs team, you will provide single-window inquiry and correspondence services. You will address questions and complaints involving regulations, policies, processes, programs, licensing, registration, examinations, and investigations. The work supports insurance companies, agents, adjusters, mortgage brokers, cooperatives, credit unions, pension plans, and loan and trust companies.
Principales responsabilités:
- Provide customer service and regulatory information to stakeholders
- Research detailed public inquiries using databases and reference materials
- Draft responses to incoming correspondence and public complaints
- Prepare inquiry summaries, notes, surveys, and reports
- Identify emerging trends and issues for senior correspondence
Exigences:
- Postsecondary diploma in communications or a related field
- One to two years’ customer service experience in a similar environment
- Ability to research and interpret legislation, regulations, policies, and procedures
- Professional writing experience for diverse audiences
- Database and spreadsheet computer skills
- Apply public service communication, regulatory research, conflict resolution, and analysis skills as FSRA’s bilingual inquiry officer.
Bilingual Regulatory Inquiry Officer in Toronto employer: Financial Services Regulatory Authority (FSRA)
FSRA is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a meaningful impact in financial regulation. Located in Ontario, employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, all while contributing to the enhancement of public sector governance. Join FSRA to lead transformative projects that shape the future of financial services in the province.
Contact Details:
Financial Services Regulatory Authority (FSRA) Recruitment Team
