IT Analyst in Edmonton

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

• Application & Infrastructure Support
• Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
• Create, document, and communicate any new processes that may be implemented to support IT and business critical systems.
• Assist with the creation, implementation, management, & standardization of processes.
• Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations.
• Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security.
• Service Desk
• Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed.
• Support remote locations via remote control applications.
• Understand the escalation paths and proactively elevate incidents / requests.
• Ensure user interactions are promptly recorded and accurately updated.
• User account management across multiple platforms and services.
• Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
• Monitoring and follow up of open issues with users.
• Act as an escalation point to the Service Desk team for complex tickets.
• Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues.
• Assisting in IT projects and recurring operational activities.
• Working in coordination with senior IT staff.
• Ability to rapidly learn new technologies and calmly adapt to change.
• Excellent verbal and written communication skills.
• An organized individual with fantastic attention to detail.

What You’ll Bring

• Experience in the following would be an asset:
• Microsoft Forms and Power Automate
• Microsoft Defender ATP
• Power BI
• Copilot AI, Claude AI
• Networking
• Apple Business Manager
• JAMF
• MS D365
• Point of sales software would be considered an asset
• Azure architecture and infrastructure

Qualifications

• Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years.
• Azure AD Administration – minimum 5 years.
• Microsoft Intune/Endpoint Management Administration – minimum 3 years.
• Windows 11/10 Administration – minimum 5 years.
• Desktop and peripheral hardware support – minimum 5 years.
• Degree, diploma or certificate in related IT field.
• 3-5 years IT Service Desk experience.
• 3-5 years of intermediate to senior infrastructure support experience.

Why you’ll love working here

• The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.
• Executive Access: Work directly with the executives and senior leadership to solve real business problems.
• AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.
• Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.
• Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.