Lead customer experience at TD through dynamic leadership, team coaching, and operational excellence while creating meaningful customer connections every day. As Manager Customer Experience, you will mentor frontline colleagues, support customer needs, and promote memorable interactions. You will guide scheduling, compliance, advice-giving, and customer problem resolution. The position also requires workflow leadership, branch administration, and performance feedback while collaborating with One TD partners. Key Responsibilities:
Mentor teams toward exceptional customer interactions and operational excellence Maintain employee scheduling, policies, procedures, and conduct guidelines Coach advice-giving and customer conversation strategies Resolve complaints and support escalation practices Monitor workflows, assign duties, and improve operational issues Requirements:
Undergraduate degree or over three years of relevant experience Knowledge of process management, banking solutions, and operational functions Proficiency with Microsoft Office and internet applications Tactful, diplomatic communication with customers, partners, and management Strong organizational, planning, and time management skills Bring customer experience leadership, coaching, and banking operations knowledge to TD as a Manager Customer Experience.
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Customer Experience Branch Manager in Toronto employer: Fidelity Investments
Fidelity Investments offers a dynamic work environment where employees can thrive through mentorship and collaboration. The company emphasizes exceptional customer experiences, operational excellence, and personal development, making it an attractive place for those looking to grow in their careers. With a focus on teamwork and customer satisfaction, Fidelity Investments fosters a culture of support and continuous improvement.
