Lead customer experience at TD through dynamic leadership, team coaching, and operational excellence while creating meaningful customer connections every day. As Manager Customer Experience, you will mentor frontline colleagues, support customer needs, and promote memorable interactions. You will guide scheduling, compliance, advice-giving, and customer problem resolution. The position also requires workflow leadership, branch administration, and performance feedback while collaborating with One TD partners. Key Responsibilities:
Mentor teams toward exceptional customer interactions and operational excellence Maintain employee scheduling, policies, procedures, and conduct guidelines Coach advice-giving and customer conversation strategies Resolve complaints and support escalation practices Monitor workflows, assign duties, and improve operational issues Requirements:
Undergraduate degree or over three years of relevant experience Knowledge of process management, banking solutions, and operational functions Proficiency with Microsoft Office and internet applications Tactful, diplomatic communication with customers, partners, and management Strong organizational, planning, and time management skills Bring customer experience leadership, coaching, and banking operations knowledge to TD as a Manager Customer Experience.
#J-18808-Ljbffr
Customer Experience Branch Manager in Toronto employer: Fidelity Investments Inc.
Fidelity Investments Inc. is an exceptional employer that fosters a dynamic and inclusive work culture, empowering employees to thrive in their careers. With a strong focus on professional development, you will have access to cutting-edge tools and resources while collaborating with a talented team of specialists in a global enterprise environment. Located in a vibrant area, the company offers competitive benefits and a commitment to innovation, making it an ideal place for those seeking meaningful and rewarding employment.
