Become the Client Experience Team Manager at Fidelity, focusing on delivering exceptional service. This hybrid position emphasizes leadership for a bilingual service team.
You will lead a dynamic team at Fidelity, ensuring operational excellence for critical clients. The role requires five years' experience in the mutual fund sector and a commitment to enhancing client satisfaction through effective communication and relationship-building. Your expertise will drive compliance and continuous improvement in service quality.
Key Responsibilities:
- Manage daily team operations and client service
- Ensure timely responses to emails and calls
- Build and maintain client relationships
- Implement service improvement action plans
- Collaborate with sales to boost client retention
Requirements:
- Five years of relevant financial services experience
- At least one year of management or coaching experience
- Post-secondary education or equivalent experience
- Strong oral and written English communication
- French communication skills required if in Montreal
Lead a team committed to delivering premier client service and make an impact at Fidelity.
Fidelity Client Experience Team Manager in Toronto employer: Fidelity International
Fidelity Canada stands out as an exceptional employer, offering a dynamic work culture that prioritizes employee growth and well-being. With a flexible hybrid schedule and a commitment to diversity and inclusion, employees are empowered to thrive in their careers while enjoying competitive compensation and comprehensive benefits. The Toronto location fosters collaboration and innovation, making it an ideal environment for professionals seeking meaningful and rewarding opportunities in the financial services industry.
