Manager Digital Marketing Automation in Mississauga

Current work authorization for Canada is required for all openings. You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

The Manager, Digital Marketing Automation, will aim to create exceptional, personalized customer experiences by delivering the right message, at the right time, in the right format across all of Fidelity’s digital channels. Responsibilities include campaign planning and execution, maintenance and continuous improvement optimization of marketing campaigns, leveraging marketing A.I. to create efficiencies, and other related marketing technology initiatives. The objectives are to drive sales, mitigate redemptions, and successfully promote awareness of Fidelity’s brands, products and services.

Key Accountabilities

• Team management – Lead a team in the development and maintenance of Fidelity’s digital channels to maximize distribution of our content to investors and advisors. Ensure the efficient operations of Fidelity’s marketing automation and sales enablement platforms, along with other marketing technology.
• Digital Marketing, Marketing Automation and Sales Enablement – Develop digital marketing and sales enablement strategies to support organizational goals. Own and execute Fidelity’s marketing automation and sales enablement strategies. Create tailored audience segments for maximum engagement and impact. Act as the subject matter expert for Fidelity’s datasets. Manage the efficient operations of Fidelity’s marketing automation and sales enablement platforms. Identify trends and insights to optimize campaign performance. Brainstorm new and creative growth strategies. Plan, execute, and measure experiments and conversion tests. Collaborate with internal teams to optimize user experience.
• Strategy and Execution – Collaborate with Sales, Marketing, Business Analytics and I.S. to develop a deep understanding of client preferences and design personalized customer journeys based on insights gleaned from data.
• Other Responsibilities – Work closely with Sales teams to create a backlog of high-value enhancements and features relating to marketing automation and sales enablement platforms. End-to-end campaign execution includes design, development, launch, and tracking. Automating content and campaigns. Developing new campaigns on a quarterly basis aligning with Fidelity’s overall key messages and brand. Executing lead nurture campaigns, re-engagement campaigns and onboarding campaigns to drive sales and build loyalty. Supporting FIC fund launch campaigns using data driven approaches. Developing and continuously refining lead scoring rules for handing over opportunities to the Sales teams. Developing and documenting best practices including list management, optimisation, data quality and troubleshooting. End to end project management and production of all performance related materials. Marketing effectiveness measurement and reporting – Produce regular reporting and campaign tracking to increase marketing effectiveness. Partnering with internal stakeholders such as Sales and Business Analytics to understand client segments. Tracking campaign metrics, website content and other digital metrics to enhance performance and align Marketing and Sales. Leveraging campaign analytics, along with industry, customer and competitor insights to inform strategies and tactics. Optimizing marketing automation programs for maximum performance. Identifying and scaling marketing best practices.
• Automation, A.I. and Digital Execution Subject Matter Expert – Bring a wide range of digital expertise to all projects and act as a subject matter expert for marketing in areas such as automation and A.I. Advising and assisting Marketing teams on automation, digital execution and A.I.-related projects. Working with internal technology partners to find innovative solutions to business problems. Collaborating with stakeholders to build business cases for initiatives. Defining and writing business requirements for new projects and initiatives. Conducting ongoing research into digital trends in the industry to ensure Fidelity Canada is pursuing a market-leading digital strategy.

Skills, Knowledge and Experience

• Strong critical thinking and problem-solving skills including the ability to leverage data to formulate solutions that address complex business problems.
• Creative thinking with a passion for growth and performance marketing.
• Excellent communication skills, both written and oral, are required.
• The ability to multi-task and manage multiple ongoing projects.
• Project management, organisational abilities and strong analytical skills essential.
• University Degree (Bachelor Degree) – Marketing, Business, Arts, Math, IT-related or Engineering background or equivalent work experience.
• 5+ yrs deep understanding of marketing automation (Marketo preferred) with 3+ years of management experience leading and growing a high-performing marketing team.
• Experience using CRMs (Salesforce preferred).
• Understanding of sales enablement (e.g. Seismic).
• Adobe Analytics certified; Marketo certified expert preferred.
• Nice to Have – Experience using digital analytics platforms for campaign reporting (e.g. Google Analytics, Adobe Analytics, Tableau). Advanced knowledge of innovative marketing practices across multiple channels (email, webinars, SEM/SEO, display, social, events, etc.). Database administration expertise is an asset. Knowledge of website personalization tools is an asset.

Equality and Inclusion

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.

Why Work at Fidelity?

We are proud to be recipients of various awards recognizing our commitment to employee satisfaction and diversity.