Lead Fidelity Wealth’s insurance operations build-out in a flexible hybrid schedule, using life insurance expertise and operational leadership in Toronto. The Team Manager, Insurance Operations establishes Fidelity Wealth’s insurance operations function from inception. This senior player-coach role combines operating model design, team leadership, and hands-on oversight of life insurance administration. You will create workflows, controls, service standards, and governance while supporting insurance onboarding, policy administration, underwriting, compliance, and servicing. The role partners with Insurance Specialists, Wealth Advisors, carriers, MGAs, Legal, Compliance, Technology, Finance, and Operations. Key Responsibilities:
Design and implement Fidelity Wealth’s insurance operations function Recruit, lead, coach, and develop Insurance Operations Associates Oversee applications, policy administration, renewals, and servicing requests Build carrier and MGA relationships and manage escalations Establish controls, metrics, workflows, and governance practices Requirements:
Five or more years in insurance operations or related fields Experience building teams, functions, or service delivery models Deep knowledge of life insurance operations and policy administration Experience with carriers, MGAs, compliance, and operational risk English and French bilingualism; LLQP or willingness to obtain Bring life insurance operations, team development, governance, and stakeholder leadership to Fidelity Wealth’s growing insurance business.
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Insurance Operations Team Manager in Mississauga employer: Fidelity International
Fidelity Canada stands out as an exceptional employer, offering a dynamic work culture that prioritizes employee growth and well-being. With a flexible hybrid schedule and a commitment to diversity and inclusion, employees are empowered to thrive in their careers while enjoying competitive compensation and comprehensive benefits. The Toronto location fosters collaboration and innovation, making it an ideal environment for professionals seeking meaningful and rewarding opportunities in the financial services industry.
