Operations Controls Fraud Analyst in Toronto

Please note: Current work authorization for Canada is required for all openings. This is a regular, full-time role. You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Fraud Analyst is a function of Operations Controls and Fraud Management as the 1st line of defense to prevent and manage fraud activity. Reporting directly to the Manager, Operations Controls and with a dotted line to Fraud Manager, Risk Management, this role supports all related client account analysis and verification.

What You Will Do

• Policy Management: In collaboration with Manager, Operations Control and Fraud Manager, you will support the Client Services fraud monitoring program by:
• Assessing existing policies and procedures to comply with new & changing regulations.
• Assessing existing training materials, and internal communications to align with policies and procedures.
• Recommending enhancements to strengthen the Client Services monitoring program.

• Daily Monitoring: Analyze alerts generated from system reports identifying potential fraudulent or unusual transactions by:
• Reviewing alerts, including voice authenticator mismatches to separate false positives from fraud activity.
• Reviewing customer account information and activity related to the alerts, summarizing the information and determining if/how to investigate the account(s) activity.
• Determining whether the alert is unusual enough to warrant further review. If not, close the alert with comments. If yes, act to effectively and efficiently minimize risk to the client and Fidelity.

• Monitoring Programs: In collaboration with the Manager and Team Manager, maintain a Client Services monitoring program in support of divisional compliance reporting obligations. Assess business activities on an ongoing basis that require monitoring, determining appropriate methodologies for execution of monitoring to Fidelity standards, and fulfills reporting requirements to CS Management and or Compliance within pre-established timelines.

• Projects: Participates in Client Services on regulatory projects initiated by Compliance and or other CS or organizational initiatives as a subject matter expert.

What You Will Bring

• Advanced Analysis and Problem-Solving Competency
• Strong verbal and written skills
• Project management skills
• Industry knowledge (strong knowledge of the mutual fund industry, knowledge of Transfer Agent Operations)
• Strong knowledge of registered products, locked in products and awareness of mutual fund legislation including NI 81-102, AML, Privacy, U.S./ Foreign Residents
• Organizational agility
• Bilingualism is an asset

What We’re Looking For

• 3+ years of experience in the financial industry required, and mutual funds experience is an asset
• 2 years of experience working in a fraud function required, with working knowledge of fraud detection and applications
• Proven ability to participate in cross-departmental, cross-divisional and industry related working groups
• College degree required, or equivalent work experience
• Certified Fraud Examiner (CFE) and/or Investment Funds in Canada (IFC) is an asset

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow. For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation of $79,000 to $90,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

Fidelity Canada is an equal opportunity employer. Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process: Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity? We are proud to be recipients of various awards including Canada’s Top 100 Employers, Greater Toronto’s Top Employers, and Great Place To Work Certified.