At a Glance
- Tasks: Lead technical relationships and drive service improvements for top financial institutions.
- Company: Join Fenergo, a leader in AI solutions for financial technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Make a real impact in transforming customer support with cutting-edge AI technology.
- Qualifications: Experience in technical account management and strong problem-solving skills required.
The predicted salary is between 135000 - 165000 $ per year.
Elevate your career with Fenergo as a Senior Technical Account Manager.
Lead technical relationships and drive service improvements for top financial institutions with advanced AI solutions.
As a Senior Technical Account Manager, you will manage a portfolio of Fenergo Saa S customers, ensuring technical excellence and proactive service delivery.
This role emphasizes technical expertise, stakeholder engagement, and robust problem-solving abilities.
You'll collaborate closely with Customer Support, Engineering, and Product teams to address challenges, manage incidents, and enhance customer experiences using advanced technologies.
Key
Responsibilities
- Own technical account governance for assigned customers
- Provide expert technical advisory and service assurance
- Lead incident management for major escalations
- Drive proactive service improvements based on customer feedback
- Collaborate across teams to establish technical requirements
Requirements
- Significant enterprise customer experience in technical account management
- Strong understanding of Saa S and cloud environments
- Proven problem-solving skills with live customer issues
- Experience with service management and issue prioritization
- Excellent communication skills with technical and business stakeholders
Join Fenergo to contribute to AI-led customer support transformation in financial technology. #J-18808-Ljbffr
Senior Technical Account Manager in Toronto employer: Fenergo
At Fenergo, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our commitment to employee growth is evident through extensive training programs and a clear pathway for career development, all while working on cutting-edge Fintech solutions that make a real impact in the fight against financial crime. With competitive benefits, flexible working arrangements, and a focus on diversity, we empower our team members to thrive both personally and professionally in our Dublin headquarters.
