Felix is seeking a compassionate Customer Support specialist to assist patients online across chat and email. You will collaborate with pharmacy, medical, and logistics teams to ensure a smooth patient journey, explain pricing and processes, and guide onboarding with patience and clarity.
You will work with AI tools, spot gaps, and advocate for patients by sharing insights within Felix while supporting continuous improvements in the patient experience all while operating in a remote Canada-first
Remote Patient Experience Specialist in Montréal employer: Felix
Felix Pharmacy in Richmond Hill, Ontario, is an exceptional employer that prioritizes employee growth and development within a supportive work culture. With a focus on patient care and compliance, we offer comprehensive training programs and opportunities for advancement, ensuring our team members thrive in their roles while making a meaningful impact in the community.
