Deliver warm patient support through chat and email as a Remote Patient Support Coordinator at Felix, working from anywhere in Canada.
Felix seeks a customer-facing coordinator to help patients navigate online healthcare. You will provide personalized support, resolve issues, collaborate with pharmacy, medical, and logistics partners, and guide onboarding clearly.
Key Responsibilities:
- Support Felix patients through chat and email
- Resolve issues without unnecessary handoffs
- Guide onboarding, pricing, process, and product questions
- Collaborate with pharmacy, medical, and logistics partners
- Capture patient insights and flag recurring gaps
Requirements:
- Customer-facing experience, preferably in high-volume environments
- Experience with Intercom Helpdesk or related platforms
- Clear, precise, and warm written communication
- Self-directed problem-solving and confident decision-making
- Telehealth, digital health, or pharmacy experience is beneficial
Bring patient empathy, clear communication, and independent problem-solving to Felix's remote healthcare support team across Canada.
Remote Patient Support Coordinator in Vancouver employer: Felix Inc.
At Felix, we pride ourselves on being a remote-first employer that champions creativity and innovation in the health sector. Our collaborative work culture fosters personal and professional growth, offering ample opportunities for mentorship and skill development while working on impactful projects that shape the future of healthcare in Canada. Join us to be part of a dynamic team that values your contributions and supports your career journey in a meaningful way.
