FedEx Customer Service Representatives provide accurate information, direct customer assistance, and administrative support while identifying incremental revenue opportunities.
This customer-facing position supports efficient operations through direct customer interface and administrative duties. Preferred knowledge includes Canadian Customs regulations and FedEx Express and Ground products. Candidates need communication, analytical, problem-solving, and negotiation skills for monitored, changing work environments.
Key Responsibilities:
- Provide accurate information and assistance to customers
- Perform administrative duties supporting efficient operations
- Promote continued sales when possible
- Generate potential incremental revenue wherever possible
- Complete mandatory training and testing thresholds
Requirements:
- High school diploma or equivalent; college diploma preferred
- Excellent interpersonal and verbal communication skills
- Good analytical, problem-solving, and negotiation skills
- Operate in a PC Windows environment
- Lift 70 pounds and maneuver 150-pound packages with equipment
Use customer assistance, administrative, communication, and sales skills to support FedEx operations and customer service.
FedEx Customer Service Representative in Whitby employer: FedEx
EBC Inc. stands out as an exceptional employer, offering a dynamic and innovative work environment where employees are at the heart of every project. With a strong commitment to professional development, comprehensive benefits including a complete group insurance program and a robust RRSP plan, and a culture built on respect and integrity, EBC fosters a collaborative atmosphere that empowers its team members to excel in their careers. Located in a vibrant community, EBC is recognized as one of Canada's Best Managed Companies, making it an ideal place for those seeking meaningful and rewarding employment in the construction industry.
