At a Glance
- Tasks: Supervise daily operations and ensure customer satisfaction while resolving logistical challenges.
- Company: Join FedEx Trade Networks, a leader in global logistics with a commitment to innovation.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic team culture that values diversity and encourages creativity.
- Why this job: Make a real impact in the logistics industry while developing your leadership skills.
- Qualifications: High school diploma, college education in international transportation, and CIFFA certification required.
The predicted salary is between 53443 - 83505 $ per year.
Scheduled Weekly Hours: 37.5
Worker Type: Employee
Posting Start Date: 10-13-26
Posting Close Date: 11-12-2026
Job Family: FTN: Operations Management
Position Summary:
Fourchette de salaire de base total - $53,443.00 - $83,505.00 CAD Annual
Monday - Friday: 8AM to 4PM
- Supervise daily operations to ensure customers’ expectations are fully met in a timely manner, while resolving any issues associated with the daily operational activities.
- Ensure that billing is completed within the timelines set forth by FTN.
- Develop potential for new air and ocean export business, provide quotes and rates to internal and external customers and overseas offices/agents.
- Receive freight information and enter it into the computerized system while ensuring that the complete documentation cycle is carried out efficiently.
- Communicate with customers to obtain and provide information as well as to inform them on the status of their shipments.
- Respond to and handle customer conflicts with delayed movement, loss or misrouting of their cargo.
- Anticipate, identify and resolve problems with carriers that could delay the timely availability of goods and shipments to clients.
- Problem solve and direct staff on priorities of exports.
- Oversee the day-to-day operation of the Air Ocean export department.
- Assist Account Executives in the development of Customer SOPs.
- Interview and hire new staff (full time, temporary or interns) and review their performance to ensure it meets expectations.
- Coach and guide existing staff to maintain customer needs and ensure expectations are fully met in a timely manner.
- Ensure that teamwork is maintained at all times, and shifts are covered as needed particularly during sick or vacation periods.
- Review, research and implement changes in any functions to work smarter.
- Develop goals for the department and hold meetings to achieve results.
Qualifications:
- High School Diploma and 3 years of College in International Transportation; CIFFA Certification required.
- Minimum 7 years of experience in Canadian Freight Forwarding.
- Bilingual (French/English) required for candidates domiciled in Quebec.
- Strong communication and negotiation skills with a hands-on approach to ensure that current logistics challenges are met in a timely and professional manner.
- Excellent customer service, quick thinker and decision maker.
- Ability to coordinate workload and train personnel.
- Strong knowledge of MS Office, Word Processing and spreadsheet software in a Windows environment.
- Ability to multitask, work well under pressure, and resolve conflicts.
- Strong motivation and interpersonal skills, including the ability to work effectively in a team.
FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We believe a diverse society is a stronger one.
Supv Ocean / Air Export in Montréal employer: FedEx Trade Networks Transport and Brokerage
FedEx Trade Networks Canada is an exceptional employer located in St. Laurent, Quebec, offering a dynamic work environment that fosters creativity and innovation. With a strong commitment to employee growth, the company provides comprehensive training and mentorship opportunities, ensuring that team members can thrive in their careers while contributing to meaningful projects. Employees enjoy a supportive culture that values diversity and inclusivity, along with competitive compensation and benefits, making it an ideal place for those seeking rewarding employment in finance and customs management.
Contact Details:
FedEx Trade Networks Transport and Brokerage Recruitment Team
