Gestionnaire Principal(e), Services à la Clientèle et Financement - Accélération vers la Carboneutra

Qui Sommes-nous Chez FCM

La Fédération canadienne des municipalités (FCM) est la voix nationale des gouvernements municipaux et représente leurs intérêts auprès du gouvernement fédéral.

À Propos De Ce Rôle

This posting is for an existing position. This posting is a temporary contract for maternity leave coverage. Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all aspects of the Program to which they are assigned in direct funding offers of the Green Municipal Fund (GMF). The goal is to ensure strategic development, systems oversight, communication of cascading organizational messages, due diligence in process and controls, alignment with corporate strategic priorities, and right-sizing within operations to funding offers, in addition to providing strategic prioritization on mission critical change initiatives that ultimately impact the client funding journey.

The Senior Manager also ensures that there is capturing and reporting on critical client feedback, looking for trends and patterns that may inform continuous improvement, reduce process inefficiencies, and enhance client value delivery.

Ce que vous ferez

• Responsible for the overall leadership of the funding and outreach staff within their respective unit, which includes but is not limited to formulating and implementing goals and objectives that align with the Program’s goals and objectives, the direct management of staff, recruitment, employee development, coaching, performance improvement planning, terminations, annual performance evaluations, supporting budget development inspiring a shared vision within the unit, fostering an equitable environment, continuous process improvement and encouraging clear communication of messaging to the unit.
• Provides leadership in the development and management of innovative funding programs that meet all compliance requirements of GMF’s relevant funding agreements, delivers on business objectives, and provides optimal value to GMF’s clients and stakeholders.
• Oversees the teams strategy and Annual Plan development with the relevant Programs Directors and works with the team to meet overall funding approval target, withdrawal rates, disbursement metrics as well as other key metrics.
• Works with the Director, CFS, in facilitating key business and legal decisions in agreement templates and negotiations.
• Oversees quarterly and annual reporting as it relates to funding initiatives.
• Carefully monitors the funding performance and ensures that annual and long‑term funding targets are met in a way that derives maximum results for the program.
• Ensures clear objectives, cascaded from the wider GMF Objectives and Key Results, that best support achievement of strategic objectives and builds and fosters a performance culture that consistently achieves these objectives.
• Identifies bottlenecks and redundant steps in client service delivery and proposes improvements aligned with Lean thinking.
• Participates in rapid feedback loops (e.g., after‑action reviews or process huddles) to integrate lessons learned into practice.
• Oversees funding delivery processes and communication strategies to underserved communities in a manner consistent with principles of Reconciliation, Anti‑racism, equity, and inclusion.
• Works with CFS Director, Programs, and Marketing and Communications to ensure effective participation in outreach events and activities, according to the Program’s goals and objectives, as specified in the GMF Strategic Plan.
• Monitors and responds to pipeline (under or oversubscriptions, regional balances, in the deployment of outreach resources, as appropriate, to address any gaps or needs.

Knowledge And Experience

• University degree in Business Administration, Finance, Engineering or Environmental Sciences, or related field. MBA or Masters’ degree is considered an asset.
• Minimum of 10 years of progressive experience in funding programs or project management with demonstrated knowledge and experience in project funding, including a minimum of 4 years of experience leading professional teams of staff.
• Strong knowledge and experience in the financial and legal aspects of contract negotiation.
• Process improvement: Experience applying Lean or Six Sigma principles to streamline service delivery, reduce waste, and improve client experience.
• Strong people leadership skills (influencing, coaching, challenging, motivating) and ability to delegate, monitor and follow up on projects.
• A proven track record of negotiating complex deals.
• A good understanding of emerging environmental solutions relevant to the municipal sector.
• Strong knowledge of public policy, priorities, trends and delivery mechanisms related to sustainable development and the environment with emphasis at the municipal level.
• Strong client service orientation.
• Financing experience involving Canadian municipalities and their partners is considered an asset.
• Exceptional leading and initiating skills; can proactively develop strategies and align resources to meet future needs.
• Exceptional strategic/conceptual skills.
• Excellent interpersonal skills including negotiation, conflict resolution and the ability to influence to get results.
• Excellent judgment and decision making skills.
• Excellent verbal and written communication skills including group presentations.
• The ability to work in both official languages (English and French) is an asset.

Échelle Salariale

$109,742.00 - $124,236.00

Ce Que Nous Offrons

• Nous offrons un modèle de travail flexible fondé sur la responsabilisation, la collaboration et l’atteinte de résultats.
• Bien que le travail s’effectue principalement en mode virtuel, des déplacements occasionnels à notre siège social à Ottawa sont à prévoir.
• Un engagement continu envers le développement des employé(e)s.
• Une gamme complète d’avantages sociaux et de services conçus pour soutenir le bien‑être et le développement du personnel.
• Des espaces de travail modernes situés dans le marché By et au cœur du centre‑ville d’Ottawa.
• Nous nous engageons à favoriser une culture organisationnelle axée sur l'équité, la diversité, l'inclusion et l'appartenance.
• Des accommodements sont disponibles sur demande à chaque étape du processus de recrutement et de sélection.
• La personne retenue doit résider dans un rayon de 80 km du centre-ville d’Ottawa, sauf indication contraire, et être autorisée à travailler au Canada.