Elevate customer satisfaction as a Service Writer at Joe Johnson Equipment. You will liaise with customers and coordinate repairs in a combined office and shop environment.
In this full-time role, you will engage directly with clients, documenting service requests and collaborating with technicians to generate quotes. You will manage work orders and verify warranty claims to enhance customer satisfaction and accuracy, ensuring smooth workflow across departments. Your organizational skills will be crucial in scheduling appointments and monitoring shop capacity.
Key Responsibilities:
- Serve as the main customer contact via phone and email
- Document customer concerns and service requests accurately
- Collaborate with technicians on quotes and timelines
- Process work orders and verify warranty claims
- Schedule service appointments and optimize shop capacity
Requirements:
- 3+ years' experience in a Service Writer role
- Strong customer service and communication skills
- Mechanical aptitude preferred for heavy equipment
- High school diploma required; post-secondary preferred
- Valid Class G driver's license for occasional driving
Utilize your customer service and technical skills to ensure a smooth service process at Joe Johnson Equipment.
Service Writer with Joe Johnson Equipment in London employer: Federal Signal
At Joe Johnson Equipment, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters teamwork and innovation. Our employees enjoy comprehensive benefits, including fully paid health coverage and a robust retirement savings plan, while also having ample opportunities for professional growth within the thriving public works equipment sector in Concord, ON. Join us to be part of a company that values integrity and customer excellence, where your contributions directly impact our success and the communities we serve.
