At a Glance
- Tasks: Coordinate IT activities and be the go-to person for support teams and users.
- Company: FED IT, a recruitment firm specializing in IT roles.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Ideal for proactive individuals seeking a versatile role in a stable environment.
- Why this job: Join a vibrant team and lead impactful IT projects while enhancing your skills.
- Qualifications: Degree in Computer Science and experience in IT support and coordination.
The Senior IT Coordinator will coordinate IT activities and serve as the central point of contact between the IT Manager, outsourced service providers, and internal users.
Key Responsibilities:
- Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers.
- Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, and other implementation or improvement initiatives.
- Contribute to maintaining IT standards, processes, and best practices.
- Prepare and maintain documentation related to systems, projects, and procedures.
- Provide occasional support to the IT Manager on strategic and operational activities.
- Maintain a daily on-site presence to support teams and ensure strong operational visibility.
Your Profile:
- Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
- Excellent communication skills and the ability to interact effectively with both end users and technical teams.
- Strong team player with the ability to collaborate across departments and lead a team.
- Customer-oriented mindset with a commitment to delivering high-quality service.
- Proactive approach with the ability to anticipate issues and propose innovative solutions.
- Consultant profile seeking a stable environment, capable of taking on a versatile and evolving role.
Requirements:
- Degree in Computer Science or a related field.
- Several years of experience in IT support, with progression into coordination and/or team management responsibilities; proven leadership experience.
- Experience with Microsoft 365.
- Experience working with outsourced service providers and external support teams.
Senior IT Coordinator – Montreal in Montréal employer: Fed IT
Join a well-established organization in the insurance and financial services industry that values innovation and operational excellence. As a Director in Platform Engineering, Cloud Infrastructure & IT Operations, you will thrive in a collaborative work culture that prioritizes employee growth and development, offering opportunities to lead transformative technology initiatives. Located in a dynamic environment, this role provides unique advantages such as access to cutting-edge technologies and a commitment to fostering a diverse and inclusive workplace.
