At a Glance
- Tasks: Provide top-notch technical support and help clients solve problems.
- Company: Join a leading Canadian immersive tech company transforming entertainment experiences.
- Benefits: Competitive salary, comprehensive benefits, wellness allowance, and paid time off.
- Other info: Enjoy a hybrid work schedule and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Tech-savvy with 2+ years in support; bilingual in French and English.
The predicted salary is between 47250 - 57750 $ per year.
I’m Charles Quinones, Recruitment Director at FED IT, specialized in IT placements.
I’m excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world.
- Description (en)
- Mission
Reporting to the Technical Support Manager, you’ll provide exceptional technical and customer support to international clients.
You’ll play a key role in troubleshooting, documenting best practices, and contributing to continuous product improvement.
Your main responsibilities will include
- Providing technical assistance via phone and email to clients (institutional, commercial, and consumer).
- Managing technical escalations with engineering and ensuring full resolution.
- Accurately documenting support cases in internal systems.
- Supporting process improvement and customer experience initiatives.
- Assisting occasionally with client installations or on-site support.
- Contributing to special projects to enhance service quality and tools.
- Ensuring high customer satisfaction with quick, professional, and empathetic service.
Your profile
You’re a tech-savvy, service-oriented problem solver who enjoys helping clients and finding creative solutions in a fast-paced, international environment.
What we’re looking for
- College diploma in electronics, IT, or equivalent experience.
- Minimum 2 years in technical support and customer service.
- Excellent command of French and English (Spanish or Portuguese is an asset).
- Basic networking knowledge (DHCP, VPN, DNS) and remote support tools (Team Viewer, Log Me In, RDP).
- Strong working knowledge of Windows and Microsoft Office.
- Analytical mindset, autonomy, and strong sense of ownership.
- Great communication and interpersonal skills.
- Willingness to be part of an on-call rotation and collaborate within a small, dynamic team.
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- Working Conditions
- Permanent, full-time position based in Longueuil (hybrid schedule: 2 days on-site).
- Day shift, Monday to Friday (8am-6pm).
- On-call rotation one week every 5-6 weeks (with compensation).
- Competitive salary, based on experience.
• Comprehensive benefits package including
o Group insurance (50% employer-paid after 3 months).
o Telemedicine program (Dialogue).
o vacation + 3 personal days.
o Paid holiday closure period.
o Wellness allowance ($225/year).
o Exclusive access to the company’s
Technical Support & Customer Service Specialist in Longueuil employer: Fed IT
Join a well-established organization in the insurance and financial services industry that values innovation and operational excellence. As a Director in Platform Engineering, Cloud Infrastructure & IT Operations, you will thrive in a collaborative work culture that prioritizes employee growth and development, offering opportunities to lead transformative technology initiatives. Located in a dynamic environment, this role provides unique advantages such as access to cutting-edge technologies and a commitment to fostering a diverse and inclusive workplace.
