Elevate your career as an IT Support Specialist with BuildOps in Toronto. Support a dynamic team with top skills in SaaS management and technical troubleshooting.
In this role, you will play a crucial part in maintaining IT infrastructure while addressing daily technology issues. Your responsibilities include managing support tickets, handling access for over 40 SaaS applications, and troubleshooting various authentication and integration challenges. Clear communication and documentation will be key to your success.
Key Responsibilities:
- Manage identity access using Okta and Google Workspace
- Troubleshoot authentication and MFA issues
- Support Mac users with device setup and troubleshooting
- Create technical documentation and troubleshoot integration issues
- Manage support requests via Slack and Jira Service Management
Requirements:
- Minimum two years in IT support or help desk
- At least one year supporting Okta for user management
- Experience with high-volume ticket queues
- Familiarity with Jira or similar tools
- Clear communication skills to assist non-technical users
Bring your IT expertise and communication skills to BuildOps, enhancing productivity across the organization.
IT Support Specialist at BuildOps in Toronto employer: fb9e7da1-2660-46a2-9ffc-154a66684510
BuildOps is an exceptional employer that fosters a fast-paced, collaborative work culture where innovation thrives. As the Director of Engineering, Data, you'll have the opportunity to lead a talented team while shaping the future of AI-driven solutions in the commercial contracting industry. With generous equity grants, flexible PTO, and a commitment to employee growth, BuildOps empowers you to make a meaningful impact while enjoying a dynamic work environment in vibrant hubs like Toronto.
Contact Details:
fb9e7da1-2660-46a2-9ffc-154a66684510 Recruitment Team
