At a Glance
- Tasks: Lead a dynamic team to manage and grow client relationships in fintech.
- Company: Join a trusted Canadian fintech at the forefront of digital payments and fraud prevention.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and client success.
- Why this job: Make a real impact in the fintech space while developing your leadership skills.
- Qualifications: Proven experience in account management with strong interpersonal and commercial skills.
The predicted salary is between 85500 - 104500 $ per year.
Canadian Fintech | Payments, Identity & Fraud
Location: Ottawa
Work Model: Hybrid — 3 days in office, 2 days remote
Reports To: Head, Business Development
Team: 3 Account Managers, expected to grow to 5
Team Quota: $50M
Travel: Less than 10%
Territory: Canada
Reason for Role: Replacement
The Organization: Our client is an established Canadian fintech operating at the centre of the country’s digital payments and financial trust ecosystem. Its platforms enable secure payments, digital identity verification and fraud protection at national scale, connecting financial institutions, businesses, governments and consumers.
The Opportunity: The Leader, Account Management will own the account management motion across the commercial and public sector segment — retaining, expanding and deepening relationships with existing enterprise and government clients across the full product portfolio.
What You Will Do:
- Lead the team accountable for the post-sale commercial relationship across the commercial and public sector client base — driving retention, renewal and expansion as the primary growth levers.
- Set and hold the team accountable to KPIs across client satisfaction, renewals, upsell ARR and expansion pipeline.
- Build structured account management motions: executive relationship cadences, QBRs, health scoring and proactive risk identification.
- Identify and execute upsell and cross-sell opportunities within the existing client base, expanding wallet share across the full product suite.
- Partner closely with the Business Development Sales Leader to ensure clean handoffs from new logo close to onboarding, and to align on account expansion strategy for high-potential clients.
- Serve as executive sponsor for strategic accounts, engaging at the C-suite and senior government level to reinforce value and partnership.
- Partner with Product and Solutions teams to surface client feedback, influence the roadmap and ensure clients are fully utilizing the capabilities they have contracted.
- Coach and develop a high-performing Account Management team.
- Upskill the team across core account management competencies.
What You Bring:
- A proven track record leading an account management team, consistently delivering against revenue, renewal and expansion targets.
- Experience managing government and/or commercial enterprise accounts in Canada.
- Strong commercial instinct — the ability to identify expansion opportunities within an existing account.
- Deep familiarity with client success and account management frameworks.
- Hands-on experience with renewal negotiation, pricing conversations and contract restructuring.
- Exceptional interpersonal skills, with a track record of building positive relationships.
- A player-coach instinct — equally effective building an executive-level client relationship and developing the team’s skills.
- Senior commercial acumen, ideally including experience within a bank.
- A blend of hunter and farmer, technically sound, highly consultative, organized, and able to articulate a repeatable process behind past success.
Eligibility to work in Canada on a full-time basis.
Director of Account Management employer: Fathom Talent Group
Fathom Talent Group offers an exceptional work environment for those seeking to make a significant impact in the healthcare sector. As a remote employee in Canada, you'll enjoy the flexibility of working from anywhere while collaborating with a dynamic Toronto-based team. With a strong focus on employee growth and opportunities for technical leadership, this startup fosters a culture of innovation and support, making it an ideal place for passionate engineers looking to advance their careers.
