At a Glance
- Tasks: Help customers troubleshoot technical issues and provide top-notch support.
- Company: Join Fastly, a leader in edge cloud technology.
- Benefits: Flexible work options, competitive pay, and growth opportunities.
- Other info: Dynamic team environment with opportunities to learn from experts.
- Why this job: Kickstart your tech career while making a real difference for customers.
- Qualifications: Experience in technical support and a passion for problem-solving.
The predicted salary is between 47250 - 57750 $ per year.
Fastly seeks a Tier I Customer Support Engineer skilled in HTTP, TLS, and DNS for hybrid or remote work in the United States. This entry-level position supports customers using Fastly delivery and Compute platforms. You will troubleshoot VCL, caching, HTTP behavior, the Control Panel, APIs, and network-edge traffic while collaborating with Tier II and III engineers, Engineering, and customer-facing teams.
Key Responsibilities:
- Resolve technical inquiries through email, tickets, chat, and calls
- Debug VCL, caching, HTTP headers, TLS, and DNS
- Guide customers through Control Panel, API, CLI, and permissions
- Assess cases, document evidence, and escalate to Engineering
- Monitor events and participate in occasional PagerDuty on-call rotations
Requirements:
- Two to four years in technical support, systems administration, or networking
- Understanding of HTTP/S, TCP/IP, TLS, DNS, BGP, and routing
- Working ability in VCL, Python, JavaScript, Go, Ruby, or Rust
- Comfort with SaaS control panels, RESTful APIs, curl, and traceroute
- Strong written communication and analytical customer-support skills
Apply your network troubleshooting, scripting, and customer communication skills to Fastly’s edge cloud support team.
Customer Support Engineer Tier I employer: Fastly, Inc.
Fastly is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the flexibility of a hybrid work model while being part of a small yet impactful company. With comprehensive benefits including medical, dental, and vision insurance, as well as generous vacation policies and opportunities for professional growth, Fastly empowers its team to thrive both personally and professionally. Join us in building a more trustworthy Internet and be part of a passionate community that values diversity and innovation.
