Lead front-end service with Farm Boy through customer service, team coaching, and cash-handling support in a hands-on retail setting. Support daily operations while strengthening the shopping experience.
As Assistant Service Manager, you will work alongside the Department Manager on department strategies, goals, and operational performance. You will help develop teams through training, coaching, motivation, recognition, and regular huddles. Financial controls, scheduling, compliance, and customer-facing coverage are central to the work.
Key Responsibilities:
- Deliver exceptional customer service and welcoming shopping experiences
- Partner with the Department Manager on department strategies
- Train, coach, motivate, and recognize team members
- Lead huddles, share goals, and provide meaningful feedback
- Support cash controls, scheduling, payroll, and daily operations
Requirements:
- Passion for engaging and exceptional customer service
- Business post-secondary education and one year supervisory experience
- Smart Serve certification or willingness to obtain within six months
- Organizational, analytical, interpersonal, communication, and mathematical skills
- Flexibility for evenings, weekends, holidays, and hands-on conditions
Bring front-end leadership, customer service, team development, and financial stewardship to Farm Boy's Assistant Service Manager position.
Assistant Front End Service Manager in Ottawa employer: Farm Boy Inc.
Farm Boy is an exceptional employer that prioritizes the growth and well-being of its team members. With a strong commitment to providing comprehensive benefits, on-the-job training, and a supportive work culture, employees are empowered to thrive in their roles while delivering outstanding customer service. Located in a vibrant community, Farm Boy fosters an inclusive environment where diverse backgrounds are celebrated, making it a rewarding place to build a meaningful career.
