Academic Services Consultant in London

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Working at Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

This position is subject to the terms of Appendix D in the Full-Time Support Staff Collective Agreement. Note: This is for 1 Temporary Full-Time vacancy until April 19, 2028 (with possibility of extension). This position is in-person, on campus work based in London, Ontario. This position is deemed a critical replacement vacancy.

Why this Role is Important

Reporting to the Manager, Flexible Learning and Academic Pathways, the Academic Services Consultant provides academic and services support in the execution of strategic initiatives that are aligned with the department’s business strategy. The incumbent is responsible for the planning, development, delivery and renewal of academic offerings and services within the Lawrence Kinlin School of Business.

How You’ll Make an Impact

• Prepare business plans to support new course and program development and associated market initiatives.
• In conjunction with the Centre for Academic Excellence, plan and prepare for program reviews, quality assurance cycles and associated follow up.
• Implement program review recommendations.
• Review curriculum to ensure it aligns with learning outcomes, course descriptions, and method of evaluation.
• Consult with faculty regularly to review College expectations regarding course content and ensure curriculum is current.
• Review, assess, and recommend degree audits for Management approval.
• Provide academic guidance, mentor, and advise faculty which includes College policies and procedures.
• Provide resources and access to faculty training opportunities.
• Review and liaise with publishers to source out new instructional materials.

Academic Planning, Business Development and Marketing

• Lead new course and program investigation, and submission for approval in accordance with the planning cycle.
• Analyze future trends that affect the business and utilize data to support curriculum changes, new course/program development, and course/program retirement.
• Perform competitive and market analysis to understand the market, as well as the services and solutions that competitors are offering to create competitive programming options, relevant to learner needs.
• Provide support to school’s initiatives including proposal writing, course and program development and delivery.
• Monitor and analyse course delivery, sequencing and enrolment trends to ensure course offerings and scheduling will best meet future student needs and budgetary forecasts.
• Develop and make recommendations for related marketing materials, in accordance with established deadlines, including providing input on guides and website content for the school.
• Create and post social media content related to the program studies offerings and events in school.

Relationship Management

• Proactively engage with external stakeholders, such as students, Professional Associations, Accrediting Institutions, community agencies, and various Ministries to develop and maintain an ongoing relationship and explore opportunities to generate new activity and revenue.
• Participate in various events such as career fairs, community events, open houses, sector conferences, etc.
• Participate in program advisory committee meetings to provide updates and engage stakeholder feedback to inform current and new initiatives.
• Work collaboratively with internal stakeholders such as other Faculties, the Registrar’s Office, Health and Safety Services, Student Success, Reputation and Brand Management, and the Centre for Academic Excellence.

Student Communication Accountability

• Respond to student inquiries and provide academic advice/guidance.
• Assist with PLAR, advanced standing, and internal/external credits.
• Assess applicant eligibility.
• Resolve and document student concerns and complaints, including students and faculty, according to College policies.
• Plan and prepare enrolment and associated cost projections to support strategic goals.
• Monitor net contributions to ensure alignment with budgeted revenues and expenses.

What You’ll Bring

• Post-secondary 3 year diploma/degree or equivalent in Business, Commerce, Health Sciences, Skilled Trades, Information Technology, Arts, Humanities, Social Sciences, Human Services, Public Safety, Education or related discipline.
• Minimum 5 years of previous experience with the development of business plans, proposals and community relationship building.
• Demonstrated experience leading teams and monitoring resources and projects.
• Experience in an academic setting, such as teaching, working with Learning Management Systems, or curriculum development and design, is preferred.
• Strong analytical, research, marketing and organizational skills.

Fanshawe College uses Workday to manage recruitment and hiring processes.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs.

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.