Lead VIP efforts at FanDuel as a Client Manager based in Greater Alberta. Engage a portfolio of VIP customers while mentoring a skilled team of account managers.
This position is ideal for someone with expertise in high-end customer service and a keen interest in the online gaming sector. You will oversee VIP engagements, ensuring service excellence and adherence to responsible gaming practices. By mentoring VIP Account Managers, you will help maintain high standards of service and customer satisfaction.
Key Responsibilities:
- Manage a diverse portfolio of high-value players
- Provide tailored service to enhance user experience
- Develop customized rewards for player loyalty
- Host VIPs at hospitality events and meetings
- Coach a team of VIP Account Managers for success
Requirements:
- Minimum 4 years in high-level customer service
- Leadership experience is preferred
- Strong communication skills, both verbal and written
- Passion for online gaming and sports
- Ability to manage non-traditional hours
Elevate the FanDuel VIP experience and nurture exceptional service standards in your team.
VIP Client Manager Role at FanDuel in Calgary employer: FanDuel
FanDuel Group is an exceptional employer that fosters a collaborative work culture, where employees are empowered to drive meaningful change in the realm of financial crime compliance. Located in Canada, this role offers unique opportunities for professional growth and development, with a focus on enhancing AML strategies and governance. Join us to be part of a dynamic team that values innovation and teamwork, while making a significant impact in the industry.
