Lead campaign operations at Fanatics across CRM, promotions, and front-end content in a hybrid Canada or UK role supporting global teams. As Senior Campaign Operations Manager, you will oversee high-volume delivery across owned channels. You will guide campaign builds, QA, deployments, monitoring, incident response, and post-launch reviews. The role connects CRM, Operations, Product, Commercial, Compliance, Legal, Customer Support, and VIP while developing the operations team. Key Responsibilities:
Own campaign, promotion, and content delivery from brief through review Maintain calendars, dependencies, risks, and escalation paths Lead on-call coverage and troubleshoot live platform issues Establish QA gates, playbooks, monitoring checklists, and change controls Coach teams and represent readiness across cross-functional planning Requirements:
Six-plus years in CRM, campaign, promotional, or lifecycle operations Experience leading and developing teams in complex digital businesses Hands-on CRM or promotional platform troubleshooting knowledge Incident response, on-call governance, or escalation framework experience Canada or UK location with hybrid flexibility and time-zone collaboration Bring operational leadership, CRM platform expertise, incident judgment, and team development skills to Fanatics’ global campaign delivery.
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Senior Campaign Operations Manager in Toronto employer: Fanatics Betting & Gaming
Fanatics is an exceptional employer that fosters a culture of trust and autonomy, empowering employees to thrive in a dynamic environment. With a commitment to employee growth, the Senior Campaign Operations Manager role offers opportunities for hands-on coaching and leadership development while working alongside global teams in a hybrid setting. Located in Canada or the UK, this position provides access to a vibrant work culture and the chance to be part of a leading digital sports platform that is reshaping the fan experience.
