Loan Administrator in Ottawa

Who we are

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown.

In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden Park and Fig.

Together, we are the leading alternative lending bank in Canada.

With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Eden Park Inc. ("Eden Park") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars.

Since 2012, Eden Park has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast.

What you'll do

• Process loan activation for new contracts in the loan management system.
• Execute detailed review of inputs in the loan management system to ensure alignment with signed contracts.
• Process daily loan modifications including but not limited to rate changes, write-offs, restructures, etc.
• Posting customer fees in the loan management system.
• Handling of funding faxes and contracts sent in by dealers.
• Replying and responding to dealer messages.
• Handling of funding email inbox delegations.
• Emails internally and externally in a timely manner.
• Managing a busy workflow while maintaining a high level of accuracy.
• Provide prompt, efficient, detailed customer-oriented service to all stakeholders.
• Professional and pleasant messaging to our dealerships through our platform.

What we're looking for

• You possess excellent verbal and written communication skills.
• You thrive in a fast-paced, ever-changing environment.
• You possess an exceptional attention to detail while operating under a sense of urgency.
• You know your way through advanced internet browsing and have amazing investigative skills.
• You have strong phone contact handling and active listening skills.
• You can prioritize allocated workflow seamlessly.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook.
• You possess excellent verbal and written communication skills
• Previous experience in lending, automotive related business, or financial services.
• Exposure to loan management system.
• You have a high level of accuracy and consistency in document verification.
• High School Diploma (or equivalent).
• Working hours can range anywhere between 8:30 AM to 6 PM EST Monday to Friday.

What you'll love about working here

• Award-Winning Culture: We're proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal's Top Employers 2025 by Canada's Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via Work Perks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life's big moments.

What you can expect - pay & process

Expected base salary range is $40,950 - $46,500, plus the opportunity to earn an annual incentive bonus tied to performance.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

Equal Opportunity and Accommodation

Fairstone is an equal opportunity employer.

Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities.

Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

• Job Type
• Time Type: Full time
  Job Type: Permanent
• Preferred language

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Company Overview

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals.

Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast.

With a long-established history, we are proud to be Canada's leading alternative lending bank.