At a Glance
- Tasks: Conduct quality audits on loan applications and provide feedback to improve lending processes.
- Company: Join Fairstone Bank, Canada's leading alternative lending bank with a diverse brand family.
- Benefits: Enjoy competitive salary, generous vacation, wellness days, and comprehensive health coverage.
- Other info: Flexible hybrid work model and opportunities for continuous growth and community impact.
- Why this job: Make a real impact by enhancing lending quality and supporting financial solutions for Canadians.
- Qualifications: Post-secondary education in finance or related field and 3 years of relevant experience required.
The predicted salary is between 59000 - 65000 $ per year.
Who we are: Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Together, we are the leading alternative lending bank in Canada. We offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.
About the role: The Credit Service Quality Analyst conducts quality audits of Loans applications processed by lending specialists to assess underwriting accuracy, policy adherence, documentation quality and consistency of credit decisions. The role identifies material deficiencies, provides evidence-based feedback, and helps management strengthen lending controls and reduce recurring errors. Responsibilities include:
- Complete assigned risk-based and routine file reviews using the approved QA scorecard and sampling approach.
- Validate borrower identification, application consistency, income verification, income sustainability and Ability to Pay (ATP) calculations.
- Review credit bureau analysis, liabilities, housing expenses, fraud indicators, approval conditions and supporting documentation.
- Assess decision rationale, pricing and fees, exception approvals, required signatures and applicable internal compliance controls within the review scope.
- Document findings with clear evidence, policy references, severity and potential impact; elevate material issues promptly.
- Maintain accurate audit records and prepare reporting on quality scores, recurring deficiencies, critical findings, and remediation status.
- Identify root causes and recommend practical improvements to procedures, training, and quality controls.
- Provide objective, constructive feedback to Lending Specialists and managers; participate in calibration sessions to support consistent scoring.
- Track agreed corrective actions and perform follow-up reviews to assess whether recurring issues have been addressed.
- Support updates to the QA scorecard and training materials when policies or operational processes change.
- Review loans applications exception requests as assigned, without displacing agreed audit priorities.
What we’re looking for:
- Post secondary education in business, finance, accounting, or a related discipline, or an equivalent combination of education and relevant experience.
- Three (3) years of relevant experience in consumer lending, credit adjudication, quality assurance, or audit.
- Experience assessing non-standard lending requests and documenting credit decisions; prior delegated adjudication authority is an asset.
- Demonstrated knowledge of unsecured personal lending, income verification, credit bureau interpretation, ATP calculations and lending policy application.
- Proficiency with Excel, loan origination systems and reporting tools; experience with QA scorecards and trend analysis is an asset.
What you’ll love about working here:
- Award Winning Culture: Recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025.
- Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
- Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
- Compensation Package: Competitive base salary.
- Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
- Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
- Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
- On-Site Fitness: Gym access at our London and Montreal offices.
- Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
- Family Support: Parental leave top-up program to help you during life’s big moments.
- Community Impact: One paid volunteer day to give back to causes that matter to you.
What you can expect - pay & process: Expected base salary range is $59,000 - $65,000. This posting is for an existing vacancy within our organization. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
Credit Service Quality Analyst in Montréal employer: Fairstone Bank
La Banque Fairstone est un employeur de choix, offrant un environnement dynamique et collaboratif où l'innovation et la créativité sont au cœur de notre culture. En tant que Gestionnaire Marketing de Croissance, vous bénéficierez d'opportunités de développement professionnel tout en travaillant avec une équipe passionnée pour transformer les stratégies numériques en résultats tangibles. Située dans un cadre stimulant, la Banque Fairstone valorise le bien-être de ses employés et encourage un équilibre entre vie professionnelle et personnelle.
