Manager, Income & Funding Western Canada in Calgary

The Manager, Income & Funding Western Canada is responsible for the management of their direct reports on the Income and Funding teams in Western Canada. With a strong focus on collaboration with fellow managers in Originations, you will strive to unite your team in meeting company objectives and compliance requirements, as well as managing out-of-policy decision-making on applications for the Income and Funding teams.

What you’ll do:

• Responsibility and oversight for ensuring all Income and Funding policies and processes are followed.
• Ensuring your team is trained on all policies, processes, and regulatory requirements.
• Ensuring your team's productivity SLAs, quality standards, and KPIs are achieved.
• Ensuring that policy escalations and decision-making adhere to proper authority levels.
• Working closely with Sr. Managers in Originations to ensure a full understanding and execution of the Eden Park risk strategy and policies.
• Performing audits as required and overseeing remediation activities arising from audit and compliance findings.
• Reviewing audit and compliance findings and implementing corrective actions as required.
• Assisting in the recruitment, onboarding, training, development, and retention of direct reporting staff.
• Completing regular check-ins, performance reviews, coaching discussions, and mid-year/year-end evaluations through written and verbal communication.
• Working collaboratively with Sales, Credit, and Dealer partners to support operational objectives and customer service excellence.
• Assisting in ensuring all documentation, communications, and processes of Income and Funding operations are available to staff and comply with business and regulatory requirements.
• Supporting the team during periods of high volume, complex escalations, or business-critical initiatives.
• Supporting the review of Income and Funding applications, and documentation processes to ensure compliance with established policies, procedures, and quality standards.
• Monitoring operational trends, productivity metrics, and quality outcomes and recommending improvements to leadership aimed at enhancing efficiency, compliance, and customer experience.

Education Requirement:

• Secondary School diploma – Post Secondary Education an asset
• Minimum of 5 years of loan processing experience
• Experience with LOS software systems
• Familiarity with Microsoft office applications (Excel, PowerPoint, Word).
• Excellent communication, interpersonal, and negotiation skills, with the ability to effectively interact with stakeholders at all levels.

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you are selected for the first stages of the interview process.