Lead Royal Service operations at Fairmont Chateau Lake Louise in Banff National Park, using guest service and communication expertise. The role includes flexible hours.
As Royal Service Supervisor, you will support agent training, scheduling, performance management, and guest communication. You will maintain procedures, coordinate telephone and radio systems, and help departments deliver guest satisfaction. Two years of front office, guest services, or Royal Service experience is required.
Key Responsibilities:
- Assist with recruiting and initial Royal Service Agent training
- Maintain training manuals and accessible standard operating procedures
- Create schedules and conduct performance appraisals
- Handle guest compliments, complaints, questions, and concerns
- Prepare call statistics and communicate findings to department heads
Requirements:
- Minimum two years of relevant guest service experience
- Previous supervisory experience is an asset
- Excellent written and verbal communication skills
- Strong organization, attention to detail, and problem-solving abilities
- Property Manager, Opera, Word, or Excel knowledge is an asset
Support Royal Service Agents and guest satisfaction through training, communication, scheduling, and performance management at Fairmont Chateau Lake Louise.
Royal Service Supervisor Banff employer: Fairmont Hotels & Resorts
At Fairmont Chateau Lake Louise, we pride ourselves on being an exceptional employer that values both personal and professional growth. Nestled in the stunning landscapes of Lake Louise, our work culture fosters collaboration and creativity, offering employees unique opportunities to develop their skills while enjoying the beauty of nature. With a commitment to excellence in hospitality, we provide comprehensive training and support, ensuring that every team member can thrive in their role and contribute to unforgettable guest experiences.
