Elevate your career in luxury hospitality as the Director of Rooms Division at Fairmont Château Laurier in Ottawa. Drive guest satisfaction and enhance operational excellence in this strategic leadership role.
We are searching for an experienced leader in hotel management for the Director of Rooms Division position. The ideal candidate will possess 5-7 years of progressive leadership experience within luxury hotels. Responsibilities will include guiding the front office, housekeeping, and guest services, while ensuring exceptional standards are met across all departments.
Key Responsibilities:
- Lead the Rooms Division aligned with service standards
- Champion a guest-centric service culture
- Drive performance metrics on guest satisfaction
- Oversee operational audits and quality assurance
- Develop and manage annual operating budgets
Requirements:
- Bachelor's Degree in Hospitality Management preferred
- Minimum 5-7 years in Rooms Division leadership
- Proven record of improving guest satisfaction
- Experience managing a unionized workforce
- Bilingualism in English and French desired
Ensure excellence in the guest experience while leading a high-performance team at Fairmont Château Laurier.
Director of Rooms at Fairmont Château Laurier employer: Fairmont Hotels & Resorts
At Fairmont Chateau Lake Louise, we pride ourselves on being an exceptional employer that values both personal and professional growth. Nestled in the stunning landscapes of Lake Louise, our work culture fosters collaboration and creativity, offering employees unique opportunities to develop their skills while enjoying the beauty of nature. With a commitment to excellence in hospitality, we provide comprehensive training and support, ensuring that every team member can thrive in their role and contribute to unforgettable guest experiences.
