Manage Spa reservations at Fairmont Banff Springs using professional communication, accurate reporting, and strong organizational skills in Banff's Canadian Rockies.
This Spa Reservations Agent role supports Spa Reservations and Spa Revenue Management within hospitality. You will manage reservations, communications, and voicemail while maintaining product knowledge. The position also involves reporting, guest assistance, and collaboration with Spa Sales, Reception, and Leadership teams.
Key Responsibilities:
- Manage Spa reservations and internal and external communications
- Monitor voicemail and provide professional, friendly service
- Produce, audit, and update daily Spa segment reports
- Assist guests with treatment selection and retail sales
- Support reception, attending, group sales, and record-keeping
Requirements:
- Previous reservations or sales experience is an asset
- Opera PMS and CRS experience is an asset
- Book4Time booking system experience is an asset
- Strong communication, analytical, organizational, and administrative skills
- Strong computer skills, including Word and Excel
Use reservation management, reporting, and guest service skills to support Spa operations at Fairmont Banff Springs.
Spa Reservations Agent Fairmont Banff Springs employer: Fairmont Hotels & Resorts
At Fairmont Chateau Lake Louise, we pride ourselves on being an exceptional employer that values both personal and professional growth. Nestled in the stunning landscapes of Lake Louise, our work culture fosters collaboration and creativity, offering employees unique opportunities to develop their skills while enjoying the beauty of nature. With a commitment to excellence in hospitality, we provide comprehensive training and support, ensuring that every team member can thrive in their role and contribute to unforgettable guest experiences.
