At a Glance
- Tasks: Provide top-notch customer support via phone, chat, and email.
- Company: Join Faire, a dynamic platform supporting entrepreneurs.
- Benefits: Flexible hybrid work, competitive pay, and valuable experience.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Make a difference by helping customers solve their problems.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 29250 - 35750 $ per year.
Support Faire customers through phone, chat, and email in a hybrid Customer Experience Associate contract focused on clear solutions.
Apply customer service experience and CRM expertise across changing support needs.
As a Customer Experience Associate, you will support Faire's brand and retailer partners during an approximately 90-day temporary contract.
After training, business requirements may determine whether you work across phone, chat, or email.
The position emphasizes customer service, problem-solving, communication, and accurate customer interaction records.
Key Responsibilities
- Provide real-time support through phone, email, and chat
- Address customer questions and concerns promptly and effectively
- Manage interactions using Zendesk, Kustomer, Salesforce, or similar CRM tools
- Track communications accurately and meet performance metrics
- Participate in training, knowledge sharing, and peer support
Requirements
- Customer service experience, preferably phone-based support
- Excellent verbal communication for complex customer interactions
- Proficiency with CRM and customer support tools
- Strong problem-solving skills and effective solution development
- Ability to work hybrid, with three office days weekly
Bring customer service, CRM, and problem-solving skills to Faire's hybrid support team serving entrepreneurs through multiple channels.
Hybrid Customer Support Associate in Kitchener employer: Faire Wholesale Inc.
Faire Wholesale Inc. fosters a collaborative and innovative work environment, encouraging employees to contribute to the shop local movement. The company offers opportunities for professional growth through mentorship and leadership roles in technical projects. Employees benefit from a culture that values community and supports independent retailers globally.
