At a Glance
- Tasks: Drive customer success and retention for top brands like Walmart and Shopify.
- Company: Join Fable, a mission-driven company focused on accessibility and innovation.
- Benefits: Competitive salary, flexible work hours, and opportunities for professional growth.
- Other info: Work remotely within North American time zones from the Greater Toronto Area.
- Why this job: Make a real impact by helping global brands enhance their product development.
- Qualifications: 4+ years in Customer Success and experience with enterprise relationships required.
The predicted salary is between 135000 - 165000 $ per year.
Drive enterprise retention and product adoption at Fable using customer success strategy, usage analysis, and executive relationship management. Work from the Greater Toronto areas within North American time zones. You will own customer journeys from onboarding through renewal and help global brands including Walmart, Slack, and Shopify embed Fable into product development and accessibility research. Your work connects usage and research outcomes with strategic business priorities.
Key Responsibilities:
- Own adoption and sustained usage across enterprise customer portfolios
- Build success plans with measurable goals and milestones
- Analyze engagement to identify barriers and churn risks
- Lead renewals, forecasts, proposals, and commercial conversations
- Cultivate executive sponsorship across accessibility and product leaders
Requirements:
- Four plus years in Customer Success or similar SaaS roles
- Three plus years managing enterprise customer relationships
- Experience supporting renewals and commercial discussions
- Experience using or experimenting with AI tools
- Proficiency with CRM and CS platforms such as HubSpot
- Bring enterprise customer success, renewal management, usage analysis, and accessibility interest to Fable’s mission-driven work.
Senior Enterprise Customer Success Manager in Toronto employer: Fable
Join a dynamic technology company in Toronto that values innovation and teamwork, offering a hybrid work model that promotes work-life balance. With comprehensive health and dental benefits, as well as opportunities for professional growth and development, this role as an Enterprise Sales Director allows you to lead a talented team while making a significant impact in the industry. Experience a supportive work culture that encourages collaboration and recognizes your contributions to closing strategic deals with major organizations.
