At a Glance
- Tasks: Lead SAP service delivery and drive client growth in a dynamic environment.
- Company: Join EY, a global leader in professional services with a commitment to inclusiveness.
- Benefits: Competitive salary, flexible work options, comprehensive health coverage, and generous vacation policy.
- Other info: Opportunity for career growth and development in a supportive, diverse team.
- Why this job: Shape the future of SAP Managed Services and make a real impact on clients' success.
- Qualifications: 5+ years in SAP Managed Services with strong leadership and stakeholder management skills.
The predicted salary is between 114000 - 160500 $ per year.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
The opportunity EY's Managed Services practice delivers SAP operational excellence through scalable support, continuous improvement, and business transformation services. As part of the leadership team, you will drive SAP service delivery, strengthen client relationships, oversee complex managed service engagements, and help grow EY's SAP Managed Services capabilities and market presence.
Key Responsibilities:
- Drive service delivery excellence, client growth, and operational performance across complex SAP environments.
- Lead strategic engagements, shape our SAP Managed Services offerings, oversee governance and service management, and partner with clients and executives to deliver measurable business outcomes.
- Champion the responsible adoption of AI, leveraging it to enhance delivery quality, accelerate problem-solving, improve operational efficiency, and establish scalable, repeatable ways of working across teams.
- Drive growth by identifying, pursuing, and closing SAP Managed Services opportunities.
- Advise clients on SAP outsourcing, managed services, and operational transformation.
- Lead complex SAP managed service engagements, governance forums, and executive stakeholder relationships.
- Oversee service performance, reporting, risk management, and continuous improvement initiatives.
- Shape EY's SAP Managed Services strategy, offerings, and delivery capabilities.
- Support solutioning, deal pricing, contract management, and quality oversight.
- Leverage AI to enhance service delivery, generate insights, improve productivity, and drive business outcomes.
- Promote responsible and risk-aware AI practices, ensuring compliance with data privacy, confidentiality, and ethical standards.
- Develop and scale repeatable AI-enabled approaches, tools, and best practices that improve team effectiveness and consistency.
Skills And Attributes For Success:
- Strong leadership skills with a focus on SAP Managed Services delivery excellence.
- Ability to build trusted relationships with clients, partners, and delivery teams.
- Sound judgment in managing confidential client and business information.
- Proven ability to lead multiple SAP engagements and deliver under tight deadlines.
- Strong commercial acumen, including budgeting, forecasting, and financial management.
- Experience driving service governance, SLA performance, and continuous improvement.
To qualify for the role, you must have:
- Proven experience leading SAP Managed Services and delivering exceptional client outcomes.
- Ability to shape, solution, and sell SAP Managed Services engagements.
- Strong executive presence and stakeholder management skills.
- Ability to lead independently and collaborate across global delivery teams.
- 5+ years of experience in SAP Managed Services, Application Management Services (AMS), or SAP operations.
- Experience with SAP service governance, SLAs, ITSM processes, and service delivery frameworks.
- Strong communication, presentation, and influencing skills.
Ideally, you’ll also have:
- Professional services or consulting experience.
- Post‑secondary education in Business, Technology, or a related field.
- Strong commercial and financial management skills.
- ITIL and/or SAP certifications.
- Bilingualism (English and French) is an asset.
What We Look For:
We seek individuals who bring senior‑level technical insight, exceptional judgment, and the ability to influence outcomes across diverse teams.
What We Offer:
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you to decide which benefits are right for you and which ones help you create a solid foundation for your future.
Inclusiveness at EY:
Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.
Service Delivery Manager employer: EY
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusiveness and collaboration. As a Senior Manager in our Toronto office, you'll benefit from competitive compensation, comprehensive health coverage, and ample opportunities for professional growth within a globally connected team. Join us to not only advance your career but also contribute to building a better working world alongside passionate colleagues who support your development.
