The opportunity
The Junior Developer supports solution delivery, testing, documentation and rotating L1 production support while building capability across the solution portfolio. The role creates a managed development path through guided work across Microsoft Power Platform technologies and disciplined ownership of support activities.
Your key responsibilities
- Complete configuration, development, testing, documentation, clean-up and support tasks under guidance.
- Contribute to solution development projects and support Developers on larger features.
- Build simple Power Apps, basic Power Automate flows and Dataverse updates under guidance.
- Complete basic Power Pages content and configuration updates under guidance.
- Prepare data, create basic Power BI reports and visualisations, and publish through approved processes under guidance.
- Provide rotating L1 support, including triage, evidence gathering, known-error checks and initial resolution.
- Own assigned support instances until resolved, escalated, reassigned by exception or closed.
- Handle user queries, access issues, permission issues, failures and escalation preparation.
- Perform testing, bug fixing, regression checks and evidence capture.
- Apply standards, application lifecycle management expectations, testing discipline and production-support practices.
Key functional responsibilities
Guided solution delivery
- Complete clearly scoped tasks across Power Apps, Power Automate, Dataverse, SharePoint, Power Pages, Copilot Studio, AI Builder and Power BI.
- Follow approved designs, patterns, naming standards and configuration guidance.
- Ask focused questions and escalated blockers with clear evidence.
Testing and documentation
- Execute functional and regression tests and record results accurately.
- Capture defects, test evidence, configuration notes and user guidance.
- Complete clean-up, documentation and handover tasks before release.
L1 production support
- Triage user queries, access and permission issues, known errors and failures.
- Gather reproducible evidence and attempt initial resolution within documented guidance and authorised access permissions.
- Maintain ticket updates and escalated with complete, accurate information.
Capability development
- Build technical breadth through coached delivery and structured learning.
- Apply feedback and demonstrate increasing independence.
- Contribute lessons learned, checklists and simple reusable components.
Skills and attributes for success
- Learning agility, curiosity and accountability.
- Methodical testing, troubleshooting and evidence gathering.
- Clear and respectful communication with users and technical colleagues.
- Ownership of assigned work and support instances.
- Willingness to learn across the full solution portfolio.
To qualify for the role, you must have
- 0–2 years of relevant experience. Graduates are welcome; academic, personal or workplace Power Platform projects are accepted as evidence of capability.
- Relevant degree, diploma, technology learnership, or equivalent practical learning and project experience.
- Basic Power Apps and Power Automate capability, demonstrated through academic, personal or workplace projects.
- Ability to follow standards, patterns and instructions precisely.
- Strong attention to detail in testing, evidence gathering and fixes.
- Disciplined troubleshooting, clear escalation communication and a user-support mindset.
Ideally, you will also have
- Microsoft Power Platform Fundamentals or Power BI certification, or active progress towards certification.
- Examples of basic apps, flows, Power Pages updates, Dataverse configuration or Power BI reports.
- Exposure to structured testing, service support or ticket management.
- Exposure to Dataverse, SharePoint, Power Pages, Power BI, Copilot Studio or AI Builder. These technologies also form part of the role’s guided development pathway.
What we look for
A practical, accountable professional who works well in flexible project-based teams, communicates clearly, applies proportionate governance, and focuses on solutions that are maintainable, supportable and aligned to business needs.
What we offer
- A collaborative environment where you can contribute to practical innovation and automation across EY Africa.
- Structured learning, coaching and hands-on experience across a varied Microsoft Power Platform portfolio.
- Opportunities to strengthen reusable delivery patterns, governance standards and support practices.
- An inclusive team environment focused on quality, continuous improvement and building a better working world.
About EY
EY exists to build a better working world, helping to create long-term value for clients, people and society. Within Enablement Innovation and Automation, this role contributes by delivering trusted, scalable and supportable digital solutions that improve how work gets done.
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Project Manager - Enablement Innovation and Automation 1 employer: EY
At EY, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters inclusiveness and collaboration. As a Senior Manager in our Toronto office, you'll benefit from competitive compensation, comprehensive health coverage, and ample opportunities for professional growth within a globally connected team. Join us to not only advance your career but also contribute to building a better working world alongside passionate colleagues who support your development.
