Export Development Canada (EDC) is seeking a Manager, Customer Care Team to lead the bilingual customer support function in a hybrid work environment, based in Ottawa or across its hubs in Toronto or Montreal.
You will drive service delivery, implement workforce planning, and use data to improve customer and employee outcomes while guiding transformation of digital self-service and cross-functional collaboration.
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Bilingual Customer Care Manager - Digital Transformation Lead in Ottawa employer: Export Development Canada | Exportation et développement Canada
Export Development Canada (EDC) is an exceptional employer that champions innovation and collaboration within the global trade sector. With a strong focus on employee growth, EDC offers a dynamic work culture that values diversity and encourages professional development through training and mentorship. Located in a hybrid work environment, employees benefit from flexible working arrangements while contributing to meaningful projects that empower Canadian businesses on the international stage.
Contact Details:
Export Development Canada | Exportation et développement Canada Recruitment Team
