At a Glance
- Tasks: Lead Genesys Cloud projects and enhance customer engagement through innovative solutions.
- Company: Dynamic tech company focused on modernizing contact centre operations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and innovation.
- Why this job: Make a real impact in the tech world while leading exciting projects.
- Qualifications: 5+ years in contact centre platforms and strong technical leadership skills.
The predicted salary is between 90000 - 110000 $ per year.
Lead Genesys Cloud and Architect delivery as a Technical Lead, applying IVR design and Contact Center AMS expertise to platform operations. This Technical Lead supports Contact Center platform management, enhancement delivery, and continuous improvement. You will lead AMS operations, collaborate with business stakeholders, and modernize Genesys solutions. The work includes Genesys voice, IVR, chat, and digital engagement platforms.
Key Responsibilities:
- Lead incident, problem, change, and release management
- Design, develop, and maintain Genesys Architect workflows
- Enhance customer journeys, self-service, authentication, and routing
- Resolve complex production issues through root-cause analysis
- Develop technical roadmaps and recommend platform improvements
Requirements:
- Five-plus years in Contact Center platforms, AMS, and technical delivery
- Hands-on Genesys voice, IVR, chat, and digital engagement experience
- Strong Contact Center operations and support-model understanding
- Technical leadership and stakeholder management skills
- Ability to mentor support and development resources
- Apply Genesys Cloud, Architect, AMS operations, and technical leadership expertise to Contact Center platform enhancements and support.
Genesys Cloud Technical Lead in Vancouver employer: Experis Austria
ManpowerGroup is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Release Manager to thrive. With a hybrid work environment in Toronto, ON, employees benefit from flexible arrangements while leading impactful projects that enhance their professional growth. The company is committed to diversity and ethical practices, providing opportunities for meaningful employment and career advancement within a global network of skilled professionals.
