Monitor enterprise networks and troubleshoot incidents as a Tier 1 NOC Analyst in Winnipeg with Exchange Technology Services. Support customer infrastructure across Canada and the US.
Reporting to the NOC Manager, this analyst provides first-line monitoring, incident response, and operational support. The work includes LogicMonitor, TCP/IP networking, routing and switching, DNS, DHCP, VPN technologies, and customer communications. The analyst helps maintain infrastructure availability, performance, reliability, and accurate documentation while escalating complex issues.
Key Responsibilities:
- Monitor networks, servers, cloud services, and applications
- Investigate alerts and validate business impact
- Troubleshoot outages and performance degradations
- Manage tickets and document resolution steps
- Coordinate service restoration with technical teams
Requirements:
- Diploma or certificate in information technology or related discipline
- One to two years in IT support, MSP, network administration, or NOC
- Experience with LogicMonitor
- Understanding of firewalls, Microsoft Windows, Microsoft 365, and Azure
- Willingness to participate in 24x7 shift rotation
Apply network troubleshooting, alert management, and customer service skills to support reliable infrastructure through Exchange Technology Services.
Tier 1 NOC Network Analyst in Winnipeg employer: Exchange Technology Services
Exchange Technology Services is an exceptional employer located in Winnipeg, offering a vibrant work culture that prioritizes teamwork, innovation, and professional growth. Employees benefit from a competitive salary and comprehensive benefits package, including a Registered Retirement Savings Plan with company matching and opportunities for career advancement in a dynamic IT consulting environment. Join us to make a meaningful impact while working on exciting projects that align technology with business objectives.
Contact Details:
Exchange Technology Services Recruitment Team
