Monitor customer networks and respond to alerts as a Tier 1 NOC Analyst supporting infrastructure availability, performance, and reliability. Participate in a 24x7 shift rotation, including possible evening, weekend, and holiday coverage.
Reporting to the NOC Manager, you provide first-point monitoring, incident response, and operational support. The work includes LogicMonitor, initial troubleshooting, ticket management, and escalation. You also support WAN, LAN, wireless, VPN, internet connectivity, cloud services, security devices, and applications.
Key Responsibilities:
- Monitor networks, servers, cloud services, and applications
- Investigate alerts and determine potential business impact
- Perform initial troubleshooting and diagnostics
- Escalate critical or unresolved issues appropriately
- Coordinate technical teams during service restoration
Requirements:
- Diploma or certificate in information technology or related discipline
- One to two years in IT support, MSP, network administration, or NOC
- Experience with LogicMonitor
- Understanding of TCP/IP, routing, switching, DNS, and DHCP
- Availability for on-call and 24x7 shift rotation
Apply troubleshooting, monitoring, and incident response skills while supporting customer infrastructure through continuous NOC operations.
Tier 1 Network Operations Analyst in Winnipeg employer: Exchange Technology Services
Exchange Technology Services is an exceptional employer located in Winnipeg, offering a vibrant work culture that prioritizes teamwork, innovation, and professional growth. Employees benefit from a competitive salary and comprehensive benefits package, including a Registered Retirement Savings Plan with company matching and opportunities for career advancement in a dynamic IT consulting environment. Join us to make a meaningful impact while working on exciting projects that align technology with business objectives.
Contact Details:
Exchange Technology Services Recruitment Team
