Turn monitoring alerts into informed action as a Tier 1 NOC Analyst supporting customer environments from Winnipeg. Use LogicMonitor and structured troubleshooting.
Exchange Technology Services seeks an analyst reporting to the NOC Manager within its Network Operations Centre. This first point of contact responds to alerts, investigates incidents, performs diagnostics, and escalates unresolved issues. The work covers WAN, LAN, wireless, VPN, internet connectivity, routers, switches, firewalls, and wireless controllers.
Key Responsibilities:
- Respond to system-generated alerts from monitoring platforms
- Identify issues before service-affecting incidents occur
- Monitor WAN, LAN, wireless, VPN, and internet services
- Verify routers, switches, firewalls, and wireless controllers
- Escalate critical issues under established procedures
Requirements:
- One to two years in IT support, MSP, network administration, or NOC
- Experience with LogicMonitor
- Basic TCP/IP networking and routing fundamentals
- Understanding of DNS, DHCP, VPN, and network security
- Strong analytical, troubleshooting, and prioritization skills
Bring alert validation, network operations, and escalation skills to Exchange Technology Services' customer-focused NOC team.
NOC Monitoring and Incident Analyst in Winnipeg employer: Exchange Technology Services
Exchange Technology Services is an exceptional employer located in Winnipeg, offering a vibrant work culture that prioritizes teamwork, innovation, and professional growth. Employees benefit from a competitive salary and comprehensive benefits package, including a Registered Retirement Savings Plan with company matching and opportunities for career advancement in a dynamic IT consulting environment. Join us to make a meaningful impact while working on exciting projects that align technology with business objectives.
Contact Details:
Exchange Technology Services Recruitment Team
