Lead Scheduler (Temporary) (HO.26.25) in Edmonton

Excel Society
10216 124th St NW
Edmonton, AB T5N, CAN

Description

Hours of work: Temp. Mon - Fri 8:30a - 4:30 flex (75 hours biweekly)

Specific responsibilities:

• Provides real‐time guidance and support to Schedulers during shifts, acting as the first point of escalation for scheduling issues.
• Assigns and prioritizes scheduling tasks during high‐volume or complex periods to ensure workflow continuity.
• Reviews schedules for accuracy, coverage, and compliance with organizational standards and program requirements.
• Troubleshoots complex scheduling challenges, including urgent vacancies, conflicting requests, or service disruptions.
• Coordinates and maintains oversight of master site and employee schedules across assigned programs.
• Works collaboratively with Program Managers, Coordinators, and Supervisors to resolve scheduling issues and support continuity of client care.
• Identifies patterns or trends related to absences, vacancies, or coverage challenges and escalates concerns as appropriate.
• Supports consistency in scheduling practices, systems use, and application of policies across the scheduling team.
• Performs scheduling functions as needed to support operational demands, backfill absences, or manage peak workload periods.
• Fills open shifts and adjusts schedules to ensure appropriate staffing coverage
• Responds to scheduling requests and inquiries from staff and program areas via phone or email.
• Updates and maintains scheduling systems to reflect changes such as absences, vacations, appointments, or other availability changes.
• Communicates schedule changes to staff and relevant stakeholders to ensure clarity and continuity of service.
• Maintains accurate staff contact information and scheduling records within established systems.

Working conditions:

• Regular work schedule with 37.5 hours per week. Evenings and bi-weekly weekends may be required.
• This position is sedentary in nature.
• The employee will frequently talk on the phone and type on a computer to communicate and fill shifts.
• The employee's choice of work environment must have reliable cell phone coverage
• High speed internet is required to access our scheduling software
• Fast paced work environment with multiple conflicting priorities.
• Duties performed are mainly sedentary in nature: data entry, word processing, phone calls, emailing, and etc.

Requirements:

• Diploma or equivalent combination of education and experience in administration or related field.
• Previous administrative experience preferred.
• Demonstrated experience in staff scheduling within a complex, multi‐site or service‐based environment.
• Strong working knowledge of scheduling systems and workforce coordination practices.
• Strong problem solving and decision making skills.
• Effective communication and collaboration skills.
• Ability to identify patterns, trends, and operational risks related to staffing.
• High level of attention to detail and accuracy.