At a Glance
- Tasks: Design and improve operational systems for a rapidly growing BizOps team.
- Company: ExaCare AI, a leading health tech company transforming post-acute care.
- Benefits: Competitive salary, equity, flexible PTO, and comprehensive health coverage.
- Other info: Dynamic team culture with top talent from leading companies.
- Why this job: Join a high-growth startup and make a real impact in healthcare innovation.
- Qualifications: 3+ years in strategy or business operations; strong analytical and problem-solving skills.
The predicted salary is between 123750 - 151250 $ per year.
ExaCare AI is hiring a BizOps Strategy & Systems Manager to help build and improve the operational systems that support our rapidly growing Business Operations team. This is a mission critical function needed for ExaCare to sustain and accelerate its current growth trajectory.
Working closely with the AI Systems Lead, this role will focus on improving workflows, implementing internal tooling, and supporting the operational infrastructure needed for ExaCare to scale. As the company grows from 1,500 facilities to more than 10,000, this role will play an important part in helping design and implement the systems and processes that allow our teams to operate efficiently.
The role requires someone who enjoys diving into complex operational and technical workflows, redesigning processes, and building systems that allow teams to execute more effectively at scale. They will work cross functionally with product and engineering teams to automate manual work and develop internal tools that support customer onboarding and broader business operations.
This role is ideal for someone who is highly organized, analytical, and energized by simplifying complex processes and making them scalable. They enjoy operating at the intersection of strategy and execution and are motivated by building the foundational systems that will enable ExaCare to scale.
What You’ll Do
- Evaluate how our BizOps customer onboarding and implementation teams work today and design operational systems that improve efficiency and team capacity as we scale.
- Identify manual, repetitive, or fragile workflows and develop scalable solutions through automation, internal tooling, and process redesign.
- Partner closely with product and engineering to translate operational pain points into custom tools and automations.
- Analyze operational data to surface insights, identify risks, and support recommendations that improve team performance and scalability.
- Support the execution of the BizOps operational improvement roadmap, helping implement initiatives that increase team capacity and efficiency.
- Assist in designing and documenting operational processes, playbooks, and workflows that allow teams to operate consistently as the organization grows.
- Contribute to special projects and cross functional initiatives focused on operational scale and process improvement.
What You’ll Bring
- 3+ years of experience in management consulting, strategy, business operations, or similar roles in fast paced environments.
- Experience in high growth technology or SaaS companies is strongly preferred.
- Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
- Strong analytical and structured problem solving skills with the ability to work through complex operational challenges.
- Experience analyzing workflows, identifying inefficiencies, and helping implement process or systems improvements.
- Comfort working cross functionally with operations, product, and engineering teams.
- Experience supporting projects that involve internal tools, automation, or operational systems is a plus.
- Strong communication and stakeholder management skills.
- High attention to detail and a proactive approach to solving operational problems.
- Strong analytical skills and comfort working with data to generate actionable business insights.
- Comfort operating in ambiguity and helping build processes that do not yet exist.
- A proactive, ownership-driven mindset and excitement about helping scale operations at a high-growth company.
Competitive salary and equity in a high-growth startup. Flexible PTO, take what you need. Medical, dental, and vision coverage. Great startup culture, including company off-sites. High-achieving team, including ex-Amazon engineers and alumni of Bain, BCG, Goldman Sachs, and more.
ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured referral packets into clear clinical insights and next steps, so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than 2,000 facilities, and is growing rapidly.
If you like building, learning, and want to make a real impact, come join us!
BizOps Strategy & Systems Manager in Toronto employer: ExaCare, Inc.
At exacare ai, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As a Senior Product Manager, you'll have the opportunity to lead innovative projects in a fast-paced environment while working alongside a talented team of professionals dedicated to transforming healthcare. With competitive salaries, flexible PTO, and a commitment to employee growth, we ensure that our team members thrive both personally and professionally as they contribute to meaningful advancements in post-acute care.
