Jonas Software is seeking a Tier 1 Bilingual Technical Support Specialist in North York, ON. The role handles English and French customer inquiries via phone, email, and chat, delivering timely, technically sound assistance.
Responsibilities include troubleshooting, documenting issues for accurate ticketing, and escalating complex cases to Tier 2 while meeting SLA targets. Hybrid schedule and ongoing training are provided to stay current with product changes.
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Bilingual SaaS Support Specialist (English/French) in Toronto employer: EWS Group
CORA Group, as part of Jonas Software, is an exceptional employer that prioritizes employee culture and growth while driving innovation in the M&A sector. With a commitment to professional development and a collaborative work environment, employees are empowered to thrive and contribute meaningfully to the company's success. Located in Canada, CORA offers a unique opportunity to be part of a dynamic team that values autonomy and fosters a supportive atmosphere for all its members.
