At a Glance
- Tasks: Lead and develop a dynamic team in an exciting online casino gaming environment.
- Company: Join a leading online casino gaming studio with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Exciting career path with opportunities to learn and grow in a fast-paced setting.
- Why this job: Be at the forefront of the gaming industry and make a real impact.
- Qualifications: Strong communication skills and experience in gaming or hospitality preferred.
The predicted salary is between 49500 - 60500 $ per year.
Key Responsibilities
- Lead by example and serve as the first point of contact for your team.
- Coach and develop subordinates through one-to-ones, feedback, and performance management.
- Manage scheduling to ensure adequate headcount coverage for all operating tables.
- Conduct training sessions and ensure correct skills development during BPA sessions.
- Communicate all news, updates, and procedural changes to the team in a timely manner.
- Participate in recruitment, training, and development of team members.
- Prepare, monitor, and report on team KPI data; create and execute monthly/quarterly improvement plans.
- Organize and lead team and individual meetings.
- Report to Senior Team Manager regarding team needs, changes, and staffing issues.
- Maintain Team Managers Manual and other online resources.
- Proficiently use internal systems including Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, and Studio Desk.
- When assigned as manager on duty, work a minimum of 75% of shift time on the gaming floor, conduct regular floor walks, ensure compliance with workplace rules, and participate in table promotions and media campaigns.
- Complete incident reports and assist employees with documentation as needed.
- Ensure all procedural, legal, and disciplinary standards are followed and enforced.
- Report any non-compliance with company standards, procedures, or legal requirements.
- Work flexible shifts and hours as assigned.
- Obtain First Aid Level 1 certification (company sponsored).
Essential Qualifications
- Fluent English language proficiency with strong written and oral communication skills.
- Proficiency with Microsoft Office and computer systems.
- Knowledge of casino gaming operations and procedures.
- First Aid Level 1 certification (or willingness to obtain).
Preferred Qualifications
- Previous managerial experience in hospitality, gaming, or related customer-facing industries.
- Fluency in additional languages (Korean, Japanese, Mandarin, or Vietnamese).
- Experience working in a live gaming or broadcast environment.
Team Manager in Burnaby employer: Evolution Gaming Limited
Join our dynamic team in Burnaby, BC, where we prioritise a supportive work culture and offer extensive training opportunities for personal and professional growth. As a Card Shuffler, you'll thrive in a state-of-the-art environment that values resilience and attention to detail, while enjoying the benefits of working with a diverse, multicultural team. We believe in fostering a flexible workplace that adapts to your needs, ensuring a rewarding and meaningful employment experience.
We think you need these skills to ace Team Manager in Burnaby
Leadership
Coaching and Development
Performance Management
Scheduling
Training Facilitation
Communication Skills
KPI Monitoring and Reporting
