AV Service Engineer in Burlington

Department: Technical Support

Location: Burlington, ON, Canada

Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment. You will be responsible for extending Evertz's reach into new and existing customer environments by working with consultants, system integrators and/or end users to understand workflows and/or specific UI requirements, create the control surface, test and deploy.

The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers, scripting control and automation where needed and implementing direct API control (REST, SOAP, SNMP, WebSocket, serial protocols, and proprietary vendor SDKs) when a pre-built driver doesn't exist or needs customization.

You will be the technical bridge between customer requirements, third-party device documentation, and Evertz's control ecosystem — playing an integral role in system deployment and functionality.

What You'll Do

• Configuration & Control Design
  • Design, build, and deploy custom widget layouts and workspaces tailored to customer operational workflows.
  • Integrate with systems for router control, multiviewer management, master control/branding, and playout systems.
  • Configure alarms, salvos, UMDs, and automation/override widgets to match site-specific operational requirements.
• Device Driver Development
  • Create new device drivers for third-party equipment not natively supported by Evertz, based on vendor protocol documentation (serial, IP, etc.).
  • Modify and extend existing Evertz device drivers to support additional functionality, firmware revisions, or non-standard implementations.
  • Test, validate, and document driver behavior against real hardware in lab and field environments.
  • Work with Evertz product/R&D teams to accelerate driver issues, contribute improvements back into the driver library, and stay current on Evertz's driver framework as it evolves.
• Third-Party API Integration
  • Evaluate third-party device APIs (REST, SOAP, WebSocket, proprietary SDKs) and determine the best integration path — existing driver, custom driver, or direct API call configuration.
  • Configure systems to communicate directly with device-native APIs where full driver development isn't required or practical.
  • Troubleshoot authentication, polling/subscription behavior, and latency issues between Evertz and third-party systems.
  • Document integration patterns for reuse across future projects and customers.
• Field & Customer Support
  • Commission VUE-based control systems on customer sites and deliver operational training.
  • Respond to customer issues involving control logic, driver behavior, or third-party integration failures; troubleshoot to root cause.
  • Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase.
  • Author internal documentation (driver specs, integration notes, best practices) for the technical support and engineering teams.

What You Bring

• Degree or diploma in Computer Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical discipline — or equivalent hands‑on experience.
• Working knowledge of common device communication protocols: TCP/IP, UDP, serial (RS-232/RS-422/RS-485), SNMP, and RESTful/SOAP web APIs.
• Comfort reading third‑party equipment documentation (protocol manuals, SDKs, MIBs, APIs and other standards specifications) and translating it into working control logic.
• Strong troubleshooting instincts — comfortable diagnosing whether an issue lives in the device, the network, the driver, or the configuration.
• Willingness to travel to customer sites for commissioning, training, and escalated support.
• Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers.

Strongly Preferred

• Prior experience programming AV control systems (Crestron SIMPL/SIMPL#, AMX NetLinx, Extron Global Scripter/GUI Designer, Q-SYS).
• Exposure to Evertz control concepts (sources/destinations, salvos, tally/UMD).
• Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints, handling auth tokens, parsing JSON/XML).
• Familiarity with SDVN/SMPTE ST 2110, IP-based broadcast infrastructure, or Pro AV over IP environments.
• Working knowledge of Linux.

Nice to Have

• AVIXA CTS / CTS-D / CTS-I certification.
• Experience with Evertz School, Academy, or School training.
• Background supporting government, defense, or other secure/mission‑critical AV environments.

What we Offer:

• Employer funded benefits program.
• Work-Life Balance.
• Employee assistance plan.
• Employee Discount Platform.
• Casual Work Environment.
• Social Events and Sports Teams.
• Onsite Counsellor.

Location: Burlington, Ontario

Hours: Monday to Friday, 40 hours per week.

Vacancy: This is a newly created position.

Salary Range (Based on relevant Experience): $50,000 to $70,000 per year.

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end‑to‑end innovation that sets the industry standard.

Canadian‑headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note‑taking. All hiring decisions are made by our team without AI involvement.