Product Manager, ATM Managed Services in Markham

Everlink Payment Services Inc. is a leading provider of comprehensive, innovative, and integrated payment solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway, we offer a diversified range of integrated payments Lines of Business, including:

• Digital Solutions: enabling real-time payments for Retail Peer-to-Peer (P2P), Business (B2B/B2P) Payments, ISO20022 Payment Gateways and API Integrations for Financial Institutions and Services Providers.
• Card Issuance & Management: providing a fully managed, flexible, and turnkey experience for credit unions, banks, FinTechs and other payment card issuers.
• Fraud Management Solutions: offering leading and custom-designed solutions that enhance the protection of their members and customers.
• Mobile Payments: remaining at the forefront of the evolution of NFC-based payments with extensions to mobile wallets and other digital payment methods.
• Payment Network Gateway: providing connectivity to domestic and international payment networks for credit unions, banks and merchants.
• Professional Services: partnering with clients to navigate the ever-changing payments landscape.
• Retail Solutions: enabling Card Present Point-of-Sale Acquisition via dedicated Host-to-Host Payment Gateways.
• ATM Managed Services: powering ATM networks and transaction capabilities for credit unions, banks, and cardholders.

The Opportunity: The Product Manager position is responsible for activities related to the overall product management life cycle for the ATM Managed Services Line of Business. This position will collaborate with Product Development, Business Development and Client Service Delivery to ensure that revenue and client satisfaction goals are met.

Responsibilities:

• Maintain up-to-date awareness of relevant developments in the ATM managed services and payments solutions marketplace.
• Define product requirement specifications.
• Create business cases and identify business opportunities for executive approvals.
• Assist the Product Development Team to ensure product designs meet client needs.
• Lead contract negotiations and develop appropriate cost structures.
• Work with Production Service Delivery to ensure effective communication and training occurs when introducing new products and services.
• Make recommendations on pricing for new products and services.
• Create product collateral for new products and services and maintain the complete product catalogue.
• Plan and execute projects, managing project scope, requirements changes, and priorities.

Accountability: Accountable for providing Subject Matter Expert (SME) support within the organization. Liaise with clients on product functionalities and benefits. Ensure product documentation or marketing collateral materials are up to date.

Supervisory Responsibility: This position has no direct supervisory responsibilities.

About You: Education & Experience Requirements include post-secondary education related to assigned duties, 10+ years of experience in the banking/payment industry, and experience managing multiple projects.

Skills and Abilities: Experience in influencing and leading cross-functional teams, demonstrated success in defining and launching products, strong time management, prioritization, and organizational skills, excellent verbal and written communication skills, strong analytical and problem-solving capabilities, and a commitment to customer satisfaction and teamwork.

What We Offer: Competitive compensation, flexible working environment and office hours, and opportunities for professional learning, growth, and career advancement.

Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities to our workplace. If you require an accommodation during the interview process, we will work with you to accommodate your needs.