Coordinate hotel reservations and client communication at EventConnect in downtown London, Ontario, using CRM experience and precise follow-up. Support travelling teams and hotel partners through phone, inbox, and live chat.
As an Event Management Coordinator, you will help create excellent experiences for travelling teams and hotel partners. You will manage inquiries, confirm reservation details, and foster relationships through professional communication. The role also supports operations and event-related hotel coordination.
Key Responsibilities:
- Manage incoming hotel inquiries through phone, inbox, and live chat
- Confirm reservations and verify booking details before events
- Onboard new hotels into EventConnect's hotel network
- Resolve check-in issues and post-event discrepancies with hotels
- Provide after-hours emergency line and limited holiday coverage
Requirements:
- Minimum one year in hotel, sports, or travel industry
- CRM experience and organized approach to completing work
- Professional, confident phone and email communication skills
- Strong problem-solving, multitasking, and collaboration abilities
- Travel, Tourism, Hospitality, or Sports Management education preferred
Bring accurate reservation coordination, client service, and hotel relationship skills to EventConnect's London-based operations team.
