Technical customer support defines this remote Customer Success Advisor role at Event Temple, serving Canada-based professionals in PST or MT timezones.
As a Customer Success Advisor, you will respond to inquiries, diagnose issues, and guide hotel software customers toward confident decisions. You will apply SaaS experience, exceptional communication, technical problem-solving, and hotel industry knowledge. Event Temple develops Hotel Sales and Catering software for hotels worldwide.
Key Responsibilities:
- Respond to inquiries through chat, email, and phone
- Diagnose issues and recommend technical or business solutions
- Catalog bugs with complete reproduction steps for engineering
- Document customer stories and submit feature requests
- Monitor AI agent answers and maintain response accuracy
Requirements:
- Minimum two years of SaaS or similar experience
- Technical aptitude and eagerness to learn
- Exceptional communication skills with customers and coworkers
- Ability to work independently in a remote environment
- Regular nine-to-five availability in PST or MT
Apply customer advocacy, technical diagnosis, and SaaS knowledge as Event Temple's remote Customer Success Advisor in Canada.
