Euna Solutions is seeking a customer‐focused technical support associate for a hybrid Oakville, ON role. You will handle inquiries via phone, video, email, and chat, troubleshoot software issues, and document all interactions in Zendesk.
You will grow product knowledge and contribute to the internal knowledge base as you become the first point of contact for customers. The position emphasizes strong communication, clarity in explanations, and collaboration with senior analysts to expand
Technical Support Analyst - SaaS & Public Sector, Hybrid in Oakville employer: Euna Solutions
At Euna Solutions, we pride ourselves on being an exceptional employer that fosters a supportive and innovative work culture. Our hybrid work model allows for flexibility while our commitment to employee growth is evident through mentorship opportunities and dedicated development budgets. With a focus on community engagement and a healthy work-life balance, including Eunafier Days and Philanthropy Time, we empower our team to thrive both personally and professionally in our Oakville, ON office.
