Manager, IT Operations in Toronto

About Tripstack Founded in Toronto, Canada in 2016, Tripstack has been part of Etraveli Group since 2019. It is a B2B Flights as a Service provider and a world leader in virtual interlining. Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support.

The role Tripstack is about 180 people across Toronto, Pune, and Kraków. The scope is global IT for the company: the laptops and desktops our people work on, the SaaS and licences they use, the hardware and network in our three offices, and the procurement, vendor management, spend tracking, and capital planning that sit behind all of it. You own the IT budgeting and are accountable to the CTO and Finance for where the money goes. This is a hands‑on role. You will work closely with our Security, SRE, People, and Finance teams, and are the single point of accountability for IT across all three offices.

Responsibilities

• Run global IT operations
• Own onboarding and offboarding from the IT side: accounts, hardware, and access provisioned before day one and revoked completely on exit, with evidence
• Own office IT in all three locations: network, Wi‑Fi, meeting rooms and AV, printers, and physical access systems where they fall under IT
• Administer the collaboration stack - Google Workspace, Slack, Atlassian, and the long tail of SaaS - including licence hygiene, integrations, and lifecycle
• Act as the escalation point for anything IT‑related that affects the business, and communicate status plainly to leadership when something is broken
• Own IT procurement and vendor management
• Own all IT purchasing globally: hardware, peripherals, software, SaaS subscriptions, telecom, and IT services, with a consistent request‑to‑purchase process across three countries and currencies
• Negotiate pricing and terms, consolidate overlapping tools and vendors, and right‑size seat counts against actual usage
• Own IT spend tracking and capital planning
• Own the IT operating and capital budget end to end and report against it monthly with Finance
• Build and maintain a multi‑year OPEX/CAPEX plan: device refresh cycles, office infrastructure, and one‑off investments
• Own the cost side of all cloud spending (e.g. GCP, AI tools, etc.), identify unused seats, duplicate tools, and shadow IT, and bring them under management
• Partner with Security and SRE
• Implement and maintain the endpoint security baseline with our Manager, Security: MDM enforcement, disk encryption, EDR, OS and application patching, and local admin control
• Own identity and access administration for corporate systems in partnership with Security and SRE e.g. SSO coverage, group hygiene, and periodic access reviews
• Create a clear boundary with SRE on what is corporate IT and what is production infrastructure, so nothing falls between the two functions
• Improve how IT works
• Document the function: processes, standards, and runbooks that a new team member can follow without asking
• Automate the repetitive parts of provisioning, licensing, and reporting, and use AI tooling where it reduces manual effort without reducing control
• Set and publish a small number of service metrics - time to resolve, device compliance, onboarding readiness, budget variance - and report on them monthly

Requirements

• Proven experience running IT operations for a company of similar size, including direct management of an IT team and accountability for an IT budget
• Strong procurement and vendor management track record: negotiating SaaS and hardware agreements, managing renewals, consolidating vendors, and working with Finance and Legal on contracts
• Budget ownership: building and reporting against an IT opex and capex budget, asset accounting, and multi‑year capital planning
• Experience supporting distributed teams across multiple countries and time zones
• Clear written and verbal communications; comfortable presenting cost and risk to executives in plain terms
• 8+ years in IT operations, at least 3 in a management role
• Based in the Greater Toronto Area and available to work across Toronto, Pune, and Kraków time zones

Strong differentiators

• Experience running IT as a subsidiary or business unit inside a larger group
• Experience supporting a software engineering organization, where the users are technical and the device and access needs are different from a typical corporate environment
• Experience with SaaS management platforms and spend intelligence tooling, and a record of measurable savings from licence and vendor consolidation
• Experience operating IT controls inside a PCI DSS, ISO 27001, or SOC 2 audited environment, including producing evidence for auditors
• Regular use of AI tools in your own work and a view on where they help an IT function and where they do not

Additional Experience That Would Be Considered An Asset

• Familiarity with ITIL or a comparable service management framework, applied pragmatically rather than by the book
• Scripting for automation - Python, Bash, or Apps Script - enough to automate reporting and provisioning tasks
• Exposure to travel technology or another regulated, high‑availability industry

Benefits

We offer an opportunity to work with a young, dynamic, and a growing team composed of high‑caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world‑class team to make it a reality. Upgrade to a First Class team!

At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders. We are an equal opportunity employer and committed to creating a safe, healthy and accessible environment. We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. Please let us know if you need any accommodations during any part of the recruitment process.

Compensation

The targeted pay range for this position in the following location is: Canada - Toronto Office : 100,000 - 150,000 CAD / Annual. Our pay ranges reflect the minimum and maximum target for new hire pay for the full‑time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job‑related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits.